Overview
Sales & Client Experience Specialist Jobs in Aurora, Ontario, Canada at StretchLab Aurora Newmarket
Title: Sales & Client Experience Specialist
Company: StretchLab Aurora Newmarket
Location: Aurora, Ontario, Canada
StretchLab Aurora Newmarket
Sales & Client Experience Specialist
(Wellness & Sales)
About StretchLab
StretchLab is the industry leader in one-on-one assisted stretching, helping clients improve flexibility, mobility, and overall well-being. With locations around the world, locally-owned and operated StretchLab Aurora Newmarket location is growing quickly and looking for driven individuals who want to be part of a high-performance, wellness-focused team.
The Opportunity
This is not your typical front desk role — this is a sales-driven position where your ability to connect, influence, and close will directly impact your success and the studio’s growth.
You’ll be the first point of contact for clients while also owning the full sales process — from generating leads to converting prospects into long-term members. For the right person, this role offers a clear path into leadership and studio management.
If you thrive in a fast-paced environment, enjoy working toward goals, and want to grow within a high-energy wellness brand, this role is for you.
What You’ll Do
Drive Sales of Unique Service Offerings (Primary Focus)
· Own the full sales cycle, especially timely communication and follow-up: lead generation, follow-ups, and closing
· Meet or exceed expected sales communication targets (e.g. 50 calls/texts/emails per day)
· Convert prospects into long-term members
· Meet and exceed individual and studio sales targets
· Conduct studio tours and present StretchLab’s value with confidence
Deliver an Exceptional Client Experience
· Create a welcoming, premium in-studio experience
· Build strong relationships with members and prospects
· Ensure first-time visitors become loyal clients
· Handle questions and concerns with professionalism
Manage Front Desk & Studio Operations
· Greet, check in, and assist clients and prospects
· Book and confirm intro sessions and appointments
· Timely entry of data, maintaining and managing the CRM and other business tracking
· Maintain a clean, organized, and professional studio environment (including daily cleaning of the studio)
· Support day-to-day operations and scheduling
Contribute to Studio Growth
· Comfort with creating & posting fun and compelling social media content on behalf of the studio
· Participate in local events, partnerships, and community outreach
· Help generate new leads through grassroots marketing
· Initiate discussions with local business owners and events to drive partnerships and lead generation
· Support team initiatives and overall studio performance
What We’re Looking For
· Proven experience in premium, sales-driven environments (wellness, boutique fitness, retail, or service preferred) in a professional, high-value environment
· Confident, outgoing, and results-driven personality
· Strong communication and relationship-building skills
· Comfortable working toward targets and being held accountable
· Ability to multitask in a fast-paced environment
· Experience with CRM (ClubReady) and appointment booking systems (ClubReady, Jane & Calendly), Google Sheets & Forms
· Team player with leadership potential
· Passion for health, wellness, and helping others
Compensation & Perks
· Competitive hourly base + uncapped commission
· Strong earning potential based on performance
Schedule & Other Information
· Part-time, permanent role (Approx. 30 hours per week)
· Must be available for days, evenings, and weekends
· In-person position (Aurora, ON)
- Police Check, CPR and First Aid required from candidate
Who This Role Is For
· Individuals who enjoy sales and building relationships
· People who want growth, advancement, and higher earning potential
· People who know the power of relationship/solution sales while avoiding high-pressure tactics
· Those who take ownership and thrive in performance-based roles
Who This Role Is NOT For
· Those looking for a low-pressure or purely administrative role
· Individuals uncomfortable with sales or targets
· Summer students (this is a permanent role)
How to Apply
Please submit your resume via LinkedIn.
