Overview
Room Service Order Taker Jobs in Toronto – Ontario at Sheraton Hotels & Resorts
Title: Room Service Order Taker
Company: Sheraton Hotels & Resorts
Location: Toronto – Ontario
Category: Hospitality / Hotel / Catering, Restaurant/Food Service
POSITION SUMMARY Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete
safety training
and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine
appreciation
. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain
positive working
relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
