Overview
Room Attendant (Full-Time) Jobs in Toronto, Ontario at Accor
Title: Room Attendant (Full-Time)
Company: Accor
Location: Toronto, Ontario
Company DescriptionFor over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job DescriptionFirst impressions are everything! As a Room Attendant with Fairmont Royal York, you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our Guests experience will ensure their return.
Consistently offer welcoming, friendly and warm service to external and internal guests.
Provide intuitive service, engaging with external and internal guests and anticipating their needs.
Foster positive cross departmental relationships to create a seamless experience
Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives
Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Consistently update and record all cleaned rooms in provided mobile devices
Report any maintenance needs required in guest rooms, service areas and public spaces
Communicate any specific guest requests or concerns with a Housekeeping leader
Participate in deep cleaning of rooms as required
Return and properly tag all lost and found articles in the Housekeeping Office
Working safely to prevent injury
Performs other related duties and follow hotel standards as assigned/applicable.
Will work weekends, holidays and shift work as scheduled
Qualifications
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Standing for entirety of 8 hour shift
Visa Requirements:
Must already be legally permitted to work in Canada.
Additional Information
What Is In It For You
Employee benefit card offering discounted rates in Accor worldwide
Complimentary hot or cold shift meals
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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