Overview
Room Attendant Jobs in Calgary, AB at Residence Inn by Marriott Calgary Downtown
Full job description
THE PROPERTY:
Built on the site of the historic Alberta Boot Company in the vibrant Beltline District, our downtown hotel pays homage to its cowboy roots through modern design and artwork. As one of the largest Residence Inn hotels in the world, we have 390 long-stay suites and cater to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. From our top-notch culinary team creating the most delicious dishes to our food and beverage team providing the best experiences in our comfortable and fun outlets, our hotel is not just the best place to stay, it is the best place to work! With close proximity to the CTrain, great benefits and amazing people, there are so many reasons to join our team!
THE ROLE:
Reporting to the Housekeeping Manager, theRoom Attendantworks with the Housekeeping Supervisors to attain the cleanliness and guest service standards required by the Hotel.
Respond to direct guest requests in an empathetic and timely manner.
Provide daily cleaning & sanitation per standards for Guest Rooms.
Ensure communication of maintenance issues in a timely manner.
Maintain equipment in a clean and proper working order, reporting any concerns in a timely manner.
Clean rooms, storage areas, to achieve standards of cleanliness and presentation, as dictated by Hotel and Corporate policy.
Work with the Guest Services and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
Ensure the correct handling of lost guest property in accordance with Hotel procedures.
Carry out opening and closing procedures as detailed in the Standards & Procedures while ensuring accurate completion of any reports.
Ensure the safe storage, issue and effective use of cleaning materials and equipment as directed by manufactures on their Materials Safety Data Sheets (MSDS).
Ensure adherence to the Hotel’s policy regarding security of bedrooms and keys.
Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by Hotel policy.
Ensure correct placement of Fixtures, Furniture, and Amenities & Equipment.
Maintain standards in compliance with Housekeeping Department Policies, Procedures and Practices.
Provide support to Security by communicating any unusual situation or person.
Provide support per the Emergency Response Plan as directed.
Perform other reasonable job duties as requested by department heads/senior managers.
THE SKILLS AND EXPERIENCE YOU HAVE:
High School diploma an asset.
Experience in Housekeeping an asset.
Ability to work day and occasional evening shifts.
Ability to lift, carry & move 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds.
Ability to tolerate cleaning chemicals.
Ability to prioritize, problem solve and make decisions in support of superior guest service.
Ability to communicate with Guests and Team Members in a concise, clear and empathetic manner.
Ability to perform basic counting and arithmetic functions.
First Aid certification an asset.
A criminal background and credit check are required for this role prior to confirmation of employment.
Maintain confidentiality of proprietary information, and protect company assets.
R…
Title: Room Attendant
Company: Residence Inn by Marriott Calgary Downtown
Location: Calgary, AB
Category:
