Overview
RMA Administrator Jobs in Calgary, Alberta at Blackline Safety
Title: RMA Administrator
Company: Blackline Safety
Location: Calgary, Alberta
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
Our fast-growing company is seeking an RMA Administrative Representative for our Customer Care team. In this role, you will be responsible for the timely and accurate processing of product RMAs for Blackline Safety. RMA (Return Merchandise Authorization) administration is key to supporting our technical support, repair, and quality teams to deliver world class products and service to our customers.
Who are you?
You believe in a customer-focused company and want to be part of a team that provides world-class customer experiences. By ‘Going the extra mile’ you support your team to produce high-quality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to Blackline Safety’s success in every detail of your day.
What will you do?
Accurately processes RMA (Return Merchandise Authorization) requests in NetSuite according to internal or customers’ requirements to meet department service levels
Verify the eligibility of products for return based on warranty terms, product condition and purchase history
Follows department standards and procedures when processing requests and contributes to the continuous improvement of processes
Successfully resolve customer inquiries via e-mails or by phone in a proactive, prompt, and professional manner
Track and monitor the progress of RMA’s ensuring timely processing and resolution
Monitors daily reports related to RMA’s and works with shipping, accounting, distributors, sales representatives, and customers to resolve issues that could impact product shipment and service levels
Collaboratively works to resolve discrepancies in RMA information when needed
Works with different delivery carrier platforms to obtain documentation, including shipping labels, packing slips, and return instructions
Prepare and processes payments for billable RMA services
Assists in the retrieval of outstanding RMA products from customers when needed
Assists with product receiving as needed, acting as a backup to the RMA receiving administrator
Be prepared to embrace ad-hoc requests and support the team at Blackline
Develops new skills and knowledge related to Blackline products and services
Requirements
Post secondary education or equivalent experience
2+ years’ administrative experience preferably in a technical environment
Experience working with RMA’s or with an ERP/CRM (I.e. NetSuite) system is considered an asset
Technical aptitude with the ability to quickly adapt and learn multiple systems
Excellent computer skills, with high proficiency in MS Office applications (Intermediate Excel) spreadsheet skills
Excellent oral and written communication ability
Professional interpersonal and telephone skills
Excellent organizational skills and ability to manage multiple priorities
High level of attention to detail and accuracy
Ability to work in…
