Overview
Retail Technology Support – New Store Opening Jobs in North Vancouver, BC at Arc’teryx
Full job description
Your Opportunity at ARC’TERYX:
As the Retail Technology Support – New Store Opening, you will be responsible for managing all aspects of technology deployment and configuration for new store openings within our organization. You collaborate closely with various teams to ensure seamless integration of applications and systems, adhering to company standards and policies. You are planning, coordinating, and executing a delivery plan to support successful store openings while providing technical support during the transition period.
This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Retail Technology team supports our retail stores and business and interacts with our Store employees and guests to ensure retail technology services are running effectively. This team partners with our retail business teams to generate new ideas and technology that benefits our stores. Our mission is to provide beautiful and high-quality tools that focuses on accessibility, flexibility, scalability, and sustainability to service our product guides whenever and wherever they are.
If you were in the role now, here are some of the core activities you would be doing:
Coordinate with cross-functional teams to gather requirements for new store openings
Execute the detailed project plan for setup and configuration using an existing template and deployment, ensuring alignment with overall project timelines
Procure necessary IT equipment, software, and licenses required for new store setups
Configure and install IT infrastructure including network devices, POS systems, and other hardware as per company standards
Set up and configure software applications, ensuring compatibility and integration with existing systems
Collaborate with vendors and third-party service providers to ensure timely delivery and installation of IT components
Conduct thorough testing of IT systems to identify and resolve any issues prior to store opening
Provide technical support and troubleshooting assistance during the store opening phase in hyper-care mode
Document IT setup processes, configurations, and troubleshooting steps for future reference
Ensure compliance with company policies, procedures, and security standards throughout the new store opening process
Evaluate and recommend improvements to IT setup procedures based on lessons learned from previous deployments
Providing technical support for all Arc’teryx Retail users and systems
Performing new user set-up for the windows and IOS systems
Performing functional and user system testing on new hardware and software products
Here are some of the things you could be working on in the future:
Testing and supporting the new technology and services coming to our retail stores
Identifying the root cause of our Retail IT issues and suggesting proper solutions
Assisting with Retail Technology Projects and deployment of new technology
Are you our next Retail Technology Support?
You have 2-3 years of experience in a service desk role with a diploma in an IT related subject or equivalent business experience with appropriate certifications
You are able to travel domestically and internationally as needed for new store openings
You have excellent organizational and time management skills …
Title: Retail Technology Support – New Store Opening
Company: Arc’teryx
Location: North Vancouver, BC
Category:
