Overview
Retail Store Supervisor Jobs in Parry Sound, ON at 180 Smoke
Full job description
(Minimum of 32 hours per week)
Reports directly to the Area Manager of the responsible region. Primarily responsible for leading Retail Store Lead and team development as well and delivering global process and strategy implementation in alignment with 180 Smoke overall organizational objectives.
Responsibilities:
As Retail Store Supervisor you will be expected to partner with 180 Smoke corporate Operations team to support the management of day to day operations, staffing requirements and overall performance of your designated location. Through leading by example and developing progressive team coaching and accountability practices, your performance will be gauged through your ability to consistently deliver increases in revenue and KPI’s of your location while delivering a team and store atmosphere aligned with 180 Smoke’s core principles and objectives.
Delivering continuous improvements in overall store sales and KPI performance
Delivering all current and corporate directed Operational objectives to standard
Team training, development and accountability practices
Delivering a top level customer experience atmosphere which fosters team buy in
Controlling shrink to target through delivering Loss Prevention practices as directed
Maintaining efficient store inventory levels through communication of store/market needs, accurate and thorough shipping/receiving practices and ensuring staff POS functions are trained and delivered with accuracy
Managing staff coaching and corrective needs
Effectively managing customer retention through great service practices, social media upkeep and submission of responses to all negative/positive in-store/social media reviews for your location
Working in support with corporate marketing team partners to drive brand and location awareness while ensuring in-store merchandising is delivered to directive. Managing staff commitment and coaching to deliver increased revenues and maximize promotions.
Develop and deliver communication practices with internal and external stakeholders
Collect, compile and communicate information data and analysis in structured and/or directed form to your immediate supervisor and relevant key corporate partners to consistently improve the overall results of your store and team
Open and close the physical store on schedule and follow all store, mall, landlord and company procedures and directives
You will work with the Retail Operations team on recruiting, hiring, training and development of your respective store personnel
Deliver on Scorecard initiative results to at or above target
All other corporate directed store related ancillary functions
Qualifications:
Excellent listening and communication skills, able to effectively transfer information to customers and colleagues while making them feel comfortable and motivated
Self-motivated, able to carry out projects AZ to directed standards with minimal supervision and with proven ability to guide your professional development
Able to address coaching plans, corrective measures and customer complaint resolution
Possess the ability to learn and utilize all store systems and computer programs as directed
Please Note:You will be expected to understand and/or learn Vape products, how they function and possess a confident understanding of the Vaping marketplace. You will advise our loyal customers on the best products suited to their needs and address typical issues cust…
Title: Retail Store Supervisor
Company: 180 Smoke
Location: Parry Sound, ON
Category:
