Overview
Retail Sales Associate Jobs in Burlington, CO at Herman Lumber
Retail Sales Associate for Herman Lumber Ace Hardware
The Retail Salesperson will assist customers with purchasing merchandise and drive sales to support store goals.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Actively seek out customers, offer a friendly greeting, smile and make eye contact
- Help customers locate merchandise
- Consults with customers to understand their needs and preferences related to merchandise.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
- Describes features and benefits of merchandise as well as steps involved in completing projects
- Perform basic customer services including cutting keys and rope and mixing paint
- Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers
- Follow up on job quotes to complete the sale
- Retrieves merchandise from sales floor, stock room, or other inventory locations
- Places special orders for items that are not in stock
- Drive incremental sales growth by cultivating business relationships with assigned customer portfolio
- Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
- Present concepts that will improve store image, processes and customer experience
- Make regularly scheduled follow-up contact with customers who have purchased special order items and update them on their order status
- Maintain floor display by assisting in the correct tagging, merchandise arrangement and general upkeep of showroom
- Maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that sometimes includes an increased level of stress
- Collects payment using the store point of sale system.
- Processes returns and exchanges.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers’ needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store’s point-of-sale system.
- Strong leadership and negotiation skills
Education and Experience:
- High school diploma or GED
- 2 years account management/sales management experience
- 2 plus years home improvement or home building industry experience
- Computer literacy with Internet Explorer and computer programs
- Forklift experience preferred
- On-the-job training provided.
Environment:
- Associates may have exposure to dust, gas fumes emitted by power equipment and noise
- Associate may be exposed to external weather conditions, drafts and interior temperature changes
- Associates may handle merchandise, supplies and tools with sharp edges or that contain hazardous materials
Physical Requirements:
- Must be able to sit/stand for up to a full eight-hour shift
- Must be able to lift, stoop, push and pull up to 50 lbs’
‘Work Remotely * No
Job Type: Full-time
Pay: $15.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Title: Retail Sales Associate
Company: Herman Lumber
Location: Burlington, CO
