Overview
Retail Customer Support Jobs in Strathroy at Execulink Telecom Inc.
You deserve an awesome career! At Execulink, you’ll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!
As a Customer Care Store Representative, you are the face of Execulink. You maintain excellent interactions, catering to sales and services needs of new and existing customers through the delivery of an AWESOME service experience in every transaction! As a Customer Care Store Representative you will deliver products and services to our customers, keeping in mind the highest quality standards in all that you do.
Building long-term relationships with new and existing customers, you make every transaction an experience to remember.
Position details:
Entry level position
Full time, Permanent opportunity
Based in our Strathroy sales office
Regular working hours are Monday to Friday, 8:30am-5:00pm
Some flexibility is required to work outside normal store hours to support events around the community, as needed
Primary Responsibilities:
Build strong relationships with customers through the delivery of superior customer service and communication to ensure a positive experience
Convey clear communication and coordination with other departments as required
Respond to customer inquiries and requests by assisting walk in customers
Identify sales opportunities and hand off customers to the Growth Sales Representative
Provide product and service recommendations for new and existing customers in the absence of the Growth sales Representative
Enter new customer data and update changes to existing accounts in the corporate database
Display current marketing material in line with branding guidelines
Maintain the cleanliness and upkeep of the store ensuring it represents the Execulink brand
Process account payments (credit cards, visa debit cards) in compliance with PCI guidelines and balance cash daily where accepted
Perform weekly and month end bank deposits
Conduct store opening and closing procedures: locks, lights, count float, debit machine etc.
Administer and manage equipment bags for the Outside Technicians and customer pick-ups, exchanges and returns
Maintain inventory count and assist with quarterly and annual inventory counts
Order inventory/stock such as hardware, marketing material, office supplies
Ship hardware
Education and Qualifications:
Demonstrate successful customer service experience
Ability to live our Mission, Vision and Values
Demonstrate proficiency in a Windows PC environment, combined with demonstrated keyboarding and data entry abilities
Valid Class G Driver’s License and access to reliable transportation
High school diploma or GED; post-secondary level education is preferred
Successful candidates are required to complete clear criminal background screening
What We Offer:
Challenging and rewarding place to work
Employee discount plan on Execulink Services
RRSP matching program
Mileage allowance
Tuition reimbursement program
Health and Wellness program
Interested in joining our Execulink Team? Learn more about us below!
Visit our company website at Careers | Execulink® Telecom
Only those selected for an interview will be contacted.
We thank you for your application
#INDHP
About Us
At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work and play. As we grow rapidly, we have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Mission, Vision and Values, and are searching for individuals who are excited to contribute and do the same!
Execulink Telecom is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
#INDHP
Title: Retail Customer Support
Company: Execulink Telecom Inc.
Location: Strathroy
