Overview
Retail Business Manager Jobs in Toronto – Ontario at Acosta
Title: Retail Business Manager
Company: Acosta
Location: Toronto – Ontario
Category: Retail, Management
The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management & business growth. This hybrid role engages directly with clients to understand their goals & challenges in order to develop Retail programs & services that deliver results.
The core responsibilities of the Retail Business Manager are:
Driving revenue growth
Margin delivery
Client satisfaction
& retention
Day to day, the Retail Business Manager:
Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.
Identifies & drives key initiatives that deliver mutually beneficial results for Acosta & clients.
Partners with the Syndicated Retail sales team & Internal Operations leaders to develop action-oriented Retail strategies that deliver results.
Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
Manages
communication
between clients & Retail teams.
Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
Responds to & resolves issues in a timely manner, balancing
customer satisfaction
, quality, and relevance.
Seeks out & shares best practices.
Supports new business development & other duties as assigned.
Experience Requirement:3+ years of account management or operation/management experience in a broker environment OR any similar combination of
education
& experience.
Excellent relationship building skills; proven success in relationship building and management.
Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).Experience in anticipating client needs & developing solutions.
Experience in Grocery or Walmart preferred.
Bilingual in English & French preferred but not required
Competitive salary
based on skill set & experience.
The successful candidate should also exhibit the following ACOSTA values:
People Minded:
Must show dignity &
respect
to all people
Integrity:
Must exemplify the highest degree of ethical behavior
Results Oriented:
Must show passion, pride, & commitment to succeed
Trust:
Must be
honest, sincere, & confident
Teamwork
:
Must build trusting relationships
Innovation
:
Must progress through a combination of creativity, common sense, & vision
Balance:
Must maintain an optimistic attitude & keep perspective on what is important in life
DISCLAIMER:
Acosta/Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion…
