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Resident Services Coordinator Jobs in Victoria, BC at Amica Senior Lifestyles
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Job Description :
RESIDENT SERVICES COORDINATOR
Amica Victoria
At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia, Alberta and Ontario, and continue to grow in select markets. Find out how you can become part of a team where you belong and make a real impact every day.
The Resident Services Coordinator is responsible for supporting the overall operation and interdepartmental team functioning within a neighbourhood of the community. The position is ‘people intensive’, with a substantial component of the job involving maintaining strong resident/family and team member/volunteer relations.
MAJOR DUTIES & RESPONSIBILITIES
Develops and facilitates programs to meet the needs of the residents within the Assisted and Independent Living neighbourhoods ensuring that legislative guidelines and expectations related to retirement and memory care are followed
Organizes, facilitates and tracks in-service and continuing education programs for Team Members
Manages the Resident Care Partners in the neighbourhoods to ensure resident care, monitoring and appropriate interaction
Fosters and maintains a strong relationship with residents and their families
Actively participates as a member of a multi-disciplinary management team responsible for resident care and services by:
interacting with Wellness team to update resident assessment and service plans;
communicating formally and informally with other department heads as part of the management team; and
promoting collaboration with members of the multi-disciplinary team to ensure all resources are available and accessible to residents
Ensures the integrity, accuracy and timely completion of resident records, reports and assessments
Retains and enhances Amica’s culture and values in every interaction
QUALIFICATIONS
Education:
Diploma from a recognized college related to social services, healthcare or gerontology
License/Designation:
First Aid and CPR certified
Experience:
Three (3) years’ experience working with dementia, including Alzheimer’s and other aging illnesses in a healthcare setting
Two (2) years organizational management experience
Knowledge:
Seniors’ care, aging, dementia and diversity
Healthcare issues and memory care services
Leadership best practices and principles
Legislative regulations and policies related to retirement care
Changes in mobility of seniors and mechanical lifting devices
Competencies, Skills & Abilities:
Ability to supervise staff, organize and schedule work functions and motivate a team of professional employees
Strong oral, verbal and interpersonal communication skills
Ability to develop and maintain effective working relationships with a wide variety of people
Excellent organizational skills and ability to multi-task
Ability to resolve contentious or sensitive issues or situations
Excellent computer skills with proficiency in Word, …
Title: Resident Services Coordinator
Company: Amica Senior Lifestyles
Location: Victoria, BC
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