Overview
Residence Front Desk Services Coordinator Jobs in Vancouver, BC at University of British Columbia
Full job description
Staff – Union
Job Category
CUPE 116
Job Profile
CUPE 116 Salaried – Residence Front Desk Srv Coord
Job Title
Residence Front Desk Services Coordinator
Department
Front Desk Service Representatives | Residence Life | Student Housing and Community Services
Compensation Range
$5,441.00 – $5,838.00 CAD Monthly
Posting End Date
May 14, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
This posting is for three (3) vacancies.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
This position is part of a team that provides support services that fosters safety and security, and strong student communities within Residence. Reporting directly to the Associate Director Residence Life, Service Development and Operations, the Residence Front Desk Services Coordinator is responsible for the daily administration and delivery of front desk services in the UBC residences. This includes providing security services, signing in and out sub-master keys – both electronic and physical – to appropriate Student Housing and Community Services (SHCS) staff, processing payroll and supervising, recruiting, training and scheduling Front Desk Service Representatives (FDSRs). Active committee membership in both external and SHCS committees can be required.
Organizational Status
Reports to the Associate Director Residence Life, Service Development and Operations. Works from written and oral instructions in accordance with departmental policies and procedures. Works in cooperation with Facilities and Building Services team, Residence Life Management Team and other area administrative staff.
Work Performed
Performs all of the duties of a Fronts Desk Services Representative (FDSR) (please see attached job description) and is responsible for the following:
Staff Hiring, Training and Ongoing Support
Under the Direction of the Operations Manager, Front Desk Services, conducts interviews and recommends candidates for hiring in accordance to UBC and CUPE 116 guidelines.
Facilitate onboarding, orientation and training of newly hired FDSRs
Provide additional training as needed to maintain departmental service standards
Assist in the planning and coordination of annual Front Desk team retreat for all staff (new and returning)
Develop and maintain staff training and procedure manuals – electronic and hard copy. Make recommendation for amendments, and implement approved changes as required.
Coaches staff to improve efficiency and effectiveness and note any concerns that may require follow-up or may lead to progressive discipline.
Human Resources Administrative Duties
Provide cost-effective staffing recommendations for each residence area depending on known volumes and expected levels of activity and fluctuations.
Coordinate work flow and assign administrative tasks to other shifts, including security, parking patrols, key inventory checks, mailbox audits, etc
Updates online scheduling software, tracks sta…
Title: Residence Front Desk Services Coordinator
Company: University of British Columbia
Location: Vancouver, BC
Category:
