Overview
RESERVATIONIST (FULL TIME) Jobs in Toronto at Park Hyatt Toronto
Summary
find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be their best.
Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK Hyatt Toronto?
§ Complimentary meal during shift
§ Paid medical days and paid sick days
§ Employer RRSP Matching Contributions
§ Complimentary hotel nights and discounts at Hyatt properties around the world
§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining
§ Tuition reimbursement program
SUMMARY
About the Role – Reservationist
Reservation Agents are responsible for handling all reservation and pre-arrival processes through phone, email, and other channels while providing exceptional guest service and responding to guest inquiries relating to reservation details, on-site facilities, or local attractions. Reservation Agents are responsible for group blocks and individual reservations, including owner reservations. This role works closely with all departments to ensure guest needs are exceeded. The position is multi-functional and additional duties may be assigned. Reservation Agents report directly to the Reservation Manager.
Some of the responsibilities include:
Daily house count and expected arrivals/departures
Maintain complete knowledge and comply with all hotel policies and procedures.
Collect guest preferences for all guests.
Access all functions of computer systems according to established procedures and standards.
Provide callers with accurate information on hotel facilities and services
Take, record, and relay messages accurately, completely, and legibly. Offer and connect the caller to voice mail when appropriate.
Book reservations accurately and in a professional manner.
Reservations booked must be very detailed and must include as much information as possible.
Hard-block any special room request, such as accessible rooms and suites.
Document and confirm reservations and cancellations.
Block rooms in the appropriate system and follow through on designated requirements.
Promote packages, promotions, and up-sell whenever possible
Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
Legibly document maintenance needs on work orders and submit them to Engineering
Extend every effort to assist with alternative accommodations for guests unable to make reservations when our hotel cannot accommodate them.
Enter and manage group rooming lists
Blocking group rooms prior to arrival as needed
Assisting sales with all things group reservations related
Review group cutoff dates to ensure rooming lists are entered before the group is cut off.
Collect guest preference on each reservation call.
Record guest preferences and update guest profiles accordingly.
Update guest preferences reports and inform hotel leaders regularly.
Promote collection of guest preferences throughout the hotel.
Assist all departments in obtaining appropriate information regarding groups’ inventory and guest information.
Train and coach coordinators to maintain Forbes Five Star standards through bi-monthly coaching sessions
Call score coordinator’s phone calls in order to help them reach Navis non-negotiables
Qualifications Motivated and highly organized
Strong attention to detail
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
Clear concise written and verbal communication in English
Working knowledge of computer systems; word and Excel
Previous hotel reservations would be considered an asset
Ability to work individually and as a team
All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.
Title: RESERVATIONIST (FULL TIME)
Company: Park Hyatt Toronto
Location: Toronto
