Overview
Remote Customer Service Agent Jobs in Saskatchewan at Mass Markets
Title: Remote Customer Service Agent
Company: Mass Markets
Location: Saskatchewan
Category: Customer Service/HelpDesk, Sales
Position: Remote Customer Service Agent (Work at Home)
POSITION OVERVIEW Remote Customer Service Agent, Work at Home, Bring Your Own Device Looking to work for a fast growing company? In these
challenging
times, we are offering work at home positions with
flexible schedules
.
The compensation is competitive. Benefits include paid vacation, variable bonus, and contest incentives. Your own working PC device and internet broadband at home are required. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist.
————– – POSITION
RESPONSIBILITIES
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
This position supports customer service and sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Our entry-level Contact Center Representatives are responsible for the following tasks:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications
Must be
18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral
communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for
conflict resolution
,
problem solving
and negotiation
Must be
customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to
multi-task, stay focused and self manage
Strong team orientation and customer focus
The ability to thrive in a
fast-paced environment
where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews a…
