Overview
Remote Call Center – Dental Care Support Jobs in Moncton – New Brunswick at Manpower
Title: Remote Call Center – Dental Care Support
Company: Manpower
Location: Moncton – New Brunswick
Category: Customer Service/HelpDesk
Manpower is seeking multiple Remote Call Center Agents. The ideal candidate will have strongcommunication skills, two years experienced in call center environment.
Job Title:
Customer Service Representative – Dental Care Support
Location:
Remote (Must be located in New Brunswick or Alberta)
Industry: Call Center, Insurance
Pay Range: $21/ HR to start
Contract Type:
Full Time Permanent (Dental benefit, 3 weeks vacation)
Shifts:
Monday to Friday Day shift
As a Customer Service Representative, you will be the first point of contact for individuals inquiring about the Canadian Dental Care Plan.
You willprovide essential information and support to callers regarding dental care benefits, eligibility criteria, application processes, and service coverage details under the CDCP, which aims to make dental care more accessible to uninsured Canadians.
What’s the Job?
• Answer incoming calls and respond to inquiries related to the CDCP.
• Assist callers with understanding their eligibility and the benefits available under the plan.
• Guide individuals through the application process and provide information on required documentation.
• Explain the CDCP’s coverage details, including what services are covered, the extent of coverage, and any necessary steps for preauthorization of services.
• Help resolve any issues or concerns related to the dental care services provided under the CDCP.
• Maintainup-to-dateknowledge of the CDCP’s policies and procedures to provide accurate information to callers.
• Work closely with dental providers and other stakeholders to facilitate access to covered services.
What’s Needed?
• Experienced inwork from homecall center environment (2 years)
• Internet connection (not wifi)
• Live in Canada in the last 6 years
• Typing speed 30
WPM, familiar with MS office Word, Excel.
• Privatehome officesetup
• Minimum 50 Mbps internet speed and smartphone
• Able to pass security clearance and bankruptcy check.
What’s in it for me?
•Competitive paystarting at $21 / HR
•Remote workopportunity in New Brunswick
• Equipment provided by the employer
• Potential forcareer growthwith increased hours
• Supportiveteam environmentand ongoing training opportunities
