Overview
Regional Operations Manager Jobs in Terrace, BC at Paladin Airport Security Services
Full job description
Regional Operations Manager
The Regional Manger, Operations is a regional leader reporting to the Regional Director of Operations. You will be responsible for managing Operational Plans and leading front line employees. Regional Manager, Operations will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by:
The Regional Operations Manager will be responsible for working closely with the regional People & Culture Department based out of YVR to ensure that the unique operational environments in these smaller airports are matched to the local labour markets, each with their own unique differences and challenges.
The Regional Operations Manager will travel to each airport in their Region at least once every 3 months and coordinate their visits with our scheduled visits by Paladin Compliance Officers to ensure that they are maximizing management representation at the airports within their region and therefore maximizing employee engagement opportunities.?
Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism.
Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA)
The management of Paladin provided technology, consumables, and uniforms.
Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department.
Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development.
Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation).
Ensure optimal staffing is met while adhering to the weekly fiscal objectives.
Oversee shift bids
Work closely with stakeholders ensuring operation requirements are met
Scheduling staff according to operation schedule changes.
What you bring to PASS:
Canadian Citizen or Permanent Resident
Be able to obtain your Transport Security Clearance from Transport Canada
No un-pardoned criminal record
Bachelor’s degree in aviation management, business administration or a related field
3+ years of experience in operations management, preferably in aviation security
Understand aviation regulations, safety standards, and operational practices
Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
Strong leadership skills to motivate teams and drive results
Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis
Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives
Commitment to continuous learning and professional development to stay abreast of industry trends and best practices.
Paladin Airport Security Services Ltd. (“PASS”) has been awarded the Airport Screening Services contract for both CATSA’s Pacific Region and Prairies Region, commencing April 1, 2024.
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exce…
Title: Regional Operations Manager
Company: Paladin Airport Security Services
Location: Terrace, BC
Category:
