Overview
Referral Coordinator (12-month contract) Jobs in Toronto at Cleveland Clinic Canada
CHS Facility: Cleveland Clinic Canada
Department: Operations
Job Title: Referral Coordinator- Executive Health
Position Reports To: Operations Manager, Executive Health
ABOUT CLEVELAND CLINIC
As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and is located in downtown Toronto. Our multi-disciplinary team of clinicians provides a variety of medical and wellness services that help prevent disease and improve overall quality of life. To learn more visit www.clevelandclinic.ca.
GENERAL SUMMARY:
Under the general direction of the Operations Manager, Executive Health, the Referral Coordinator performs the following functions:
Coordinates patient referral appointments to outside specialists and in-house clinicians.
Works with physicians, nurses, program advisors and service coordinators to oversee the follow-up process for all Executive Health clients and other CCC patients.
Coverage for Switchboard and Medical Records department
Assists with development, improvement and evaluation of Executive Health referral procedures related to customer service and quality improvement.
Committed to providing proactive individualized customer service for all patients.
Actively participates in staff meetings.
Excellent oral and written communication.
PC literate, including Microsoft Office products.
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to work under pressure and be adaptable to changing procedures and priorities while remaining flexible and responsive to requests
Must have a proven work record of dependability
Candidate must have the ability to handle multiple tasks in a fast paced medical organization.
MINIMUM QUALIFICATIONS:
Education, Knowledge, Skills and Abilities –
Strong interpersonal skills, verbal and written communication skills are needed as the role requires frequent communication to patients, outside physicians and their office staff, as well as internal staff at all levels of the organization.
Significant attention to detail and organizational skills are required.
Experience working with EPIC or other electronic medical record system is an asset.
Strong problem-solving skills required to coordinate multiple resources and requests in a short time frame.
Expert knowledge of medical terminology attained through experience or formal coursework is required.
Ability to multi-task in a fast paced environment is critical to success.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Coordinates all referral appointments for patients (both inside and outside facility).
Maintains and updates referral source database, provides all appointment instructions and information to clients, determines urgency of appointments and prioritizes as needed.
Meet with patients in person or by phone to summarize follow-up appointment requests (ie. testing, referrals, wellness appointments, etc.).
Acts as a liaison for patients as needed.
Assists with development, improvement and evaluation of referral procedures related to service and quality improvement measures.
Provides timely follow-up to upset patients and alerts manager to work together to find solutions to problems.
Documents all patient correspondence in electronic medical record (EMR). Responsible for obtaining and test results from outside providers and to ensure they are reviewed by physician and scanned into EMR.
Coverage for Patient Services Representatives when required
Other duties as required.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Benefits:
Company events
Dental care
Extended health care
Paid time off
Wellness program
Schedule:
8 hour shift
Monday to Friday
Experience:
medical administration: 3 years (preferred)
Work Location: In person
Title: Referral Coordinator (12-month contract)
Company: Cleveland Clinic Canada
Location: Toronto
