Overview
Reception Supervisor Jobs in Cambridge, Ontario at LGH Hotels Management Ltd
Title: Reception Supervisor
Company: LGH Hotels Management Ltd
Location: Cambridge, Ontario
HI Cambridge
Check out the hotel on our virtual tour!
The OpportunityWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.
Responsibilities
Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
Ensure accurate billing and payment procedures are followed.
Monitor and manage the hotel’s online reputation by responding to guest reviews and feedback.
Benefits
Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
Eye care
Free legal & money advice
Counseling sessions
Hospital & death benefit plans
Cycle to work scheme
Wellbeing tips and support fitness videos
Recipe ideas
Advice on keeping active and healthy living
Wellbeing podcasts and tv
Breathing exercises
24/7 advice and support line
Team reward & recognition
Free meals on duty
Free parking
Ideal Candidate
Previous experience in a hotel reception or front office role, with supervisory experience preferred.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Ability to work effectively under pressure and handle multiple tasks.
Knowledge of hotel reservation and management systems.
Excellent problem-solving skills.
Flexibility to work a variety of shifts, including weekends and holidays.
A commitment to delivering exceptional customer service.
Hotel
The Holiday Inn Cambridge is ideally located by a serene lake in Impington, offering guests a peaceful stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.
The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health & fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.
At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne…
