Overview
Program Assistant (Building) (Temporary Full Time for approximately 13 months) Jobs in Kitchener at City of Kitchener
Program Assistant (Building)
(Temporary Full Time for approximately 13 months)
Competition Number
2024-157
Job Code
0668
Posting Date
June 27, 2024
Closing Date
July 6, 2024 (at 6:00pm)
Job Status
Temporary Full-Time
The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.
The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:
Why work at the City of Kitchener
Position Overview:
Acts as a primary City contact for grading and building complaints and building statistical information. Generates related reports, and grading approval letters and refunds. Acts as a liaison between the public and inspectors; provides administrative support to the Building Division.
Responsibilities:
Processes public portal registrations for first time users in a timely manner, responds to customer inquiries and technical issues relating to public portal log-ins.
Records building and grading complaints received from the public, staff or council. Obtains accurate information (e.g., correct addresses involved, complainants name, phone number and any other relevant information) and relays to inspector. Maintains confidentially when dealing with complaints.
Coordinates inspections (date/time) resulting from the complaint and special circumstances by liaising between Municipal Building Official (MBO) inspectors and requestors; follows up with complainant to confirm date/time.
Prepares monthly Building Reports in accordance with 1 week deadlines to capture statistics for permits issued, number of units, construction values, and permit fee values for previous month. Generates four reports from various sources (e.g., AMANDA, Crystal reports). Verifies individual statistics and totals by cross-referencing figures and confirming calculations across reports; investigates and rectifies discrepancies/errors; and consolidates into comprehensive reports. Analyses data and creates graphs to express year-to-year comparisons.
Verifies driveway slope and approval date from grading certificates from consultants, generates grading approval letters, sends out to consultants and builders
Performs other related duties as assigned.
Requirements:
Grade 12 diploma plus up to 1 year post-secondary job related courses.
Minimum of 1 year related experience, including administration experience, data reporting, customer service, and database experience.
Proficient in the use of Microsoft Office Suite.
Proven excellent communication and customer service skills to effectively handle a high volume of inquiries from the public and staff in a courteous and professional manner.
Ability to support and project values compatible with the organization.
Proven ability to balance multiple tasks and deadlines.
Preference will be given to candidates with knowledge of the building and construction industry.
Must be reliable with a good attitude and employment record.
Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:
Grade 12 Diploma with minimum 2 years’ related and relevant experience or 2-Year Diploma (or 2- Year Specialized Post-Secondary Program) with minimum 6 months related and relevant experience.
The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.
We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.
We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.
Please note that as per Human Resources Policy HUM-HIR-110, “Employment of Relatives of Staff Members and Elected Officials”:
“The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.
The immediate relatives of all other Management personnel shall not be employed where such employment would be:
1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.
2. within the same Division in the case of students.”
Department
Development Services
Division
Building
Union Affiliation
CUPE 791
Number of Positions
1
Hours of Work
35 hours per week, Monday to Friday
Location
Initial Location
City Hall
City
Kitchener
Compensation
Salary Range
$51,870 – $64,837 annually
effective Nov 1, 2024: $52,037 – $65,046
Grade/Band
5
Title: Program Assistant (Building) (Temporary Full Time for approximately 13 months)
Company: City of Kitchener
Location: Kitchener
