Overview
Product Support Representative – Agricultural Equipment Jobs in Regina – Saskatchewan at Brandt
Title: Product Support Representative – Agricultural Equipment
Company: Brandt
Location: Regina – Saskatchewan
Category: Customer Service/HelpDesk
Customer/Product Support Regina, SK • :
• Full-Time/Regular Brandt is currently seeking a Product Support Representative in the agricultural equipment industry for our Regina location.
This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and
comprehensive training
program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries.
Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities
Initiate outbound sales calls to customers
Respond to parts pricing inquiries from customers through both phone, email and text channels
Accurately fulfill parts order requests from clients
Provide availability of inventory and shipping times to customers
Providing parts support and assistance for other Brandt field staff members
Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied Required Skills Experienced multitasker able to navigate multiple systems at the same time Demonstrated ability to deliver the highest level of
customer satisfaction
Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
Ability to
work as part of a team in a
fast-paced environment
Strong written and verbal
communication skills
Previous experience in the agricultural industry would be considered an asset but not necessary
Previous experience in outbound sales is an asset but not necessary
