Product Operations Specialist

Overview

Product Operations Specialist Jobs in Toronto, Canada at HelloFresh

Title: Product Operations Specialist

Company: HelloFresh

Location: Toronto, Canada

Category:

Position: Product Operations Specialist (12 Months Contract)
JOB DESCRIPTION

S’more about the team

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our Hello Fresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities.

Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support Hello Fresh’s mission to deliver high-quality meals.

Lettuce share what this role will be responsible for

Content & Quality Management
:
Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).

Process Optimization & Tech Support
:
Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.

Internal Tool Expert
:
Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.

Project & Change Management
:
Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.

Cross-Functional & Global Collaboration
:
Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.

Data Management & Insights
:
Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.

Sound a-peeling? Here’s what we’re looking for

2–3 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).

Strong attention to detail—you notice the small things that others might miss.

Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.

Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.

Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.

Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.

Comfortable working independently, with strong critical thinking and problem-solving skills.

Experience with SQL or a strong interest in learning is considered a valuable asset.

Let’s cut to the cheese, this is why you’ll love it here

Box Discount – Amazing discounts on 1 box per week! 75% discount on weekly Hello Fresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.

Health & Wellness -Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on Good Life fitness memberships!

Vacation & PTO -Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.

Family Benefits – A parental leave top-up program for expectant parents.

Growth & Development – We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.

Work Hard &…