Overview
Process Trainer East And Nova Scotia Jobs in Ottawa, Canada at Assured Automotive
Title: Process Trainer East And Nova Scotia
Company: Assured Automotive
Location: Ottawa, Canada
Category:
Position: Process Trainer East And Nova Scotia)
Job Description:
The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets. This role is based in Ottawa and requires travel to Nova Scotia.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership. (Not sure that this is at the top of my list).
Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.
Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
Work in alignment with Market Leadership for the training and implementation of Boyd’s processes and procedures on acquisitions and growth opportunities.(May be acquisition process trainer job role).
Review and assist in supporting employee attendance and completion of company assigned training initiatives .
Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.
Education and/or Experience Required
Post-secondary education or equivalent
A minimum of 2 years previous experience in a collision repair environment or a similar role
Required Skills/Abilities
Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training. Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops
Comprehensive knowledge of the administrative process and procedures
Strong attention to detail and a high degree of accuracy
Excels at building and maintaining business relationships
Well-developed organizational skills with the ability to prioritize
Communicate effectively, both verbally and in writing
Other Requirements
Valid Driver’s License
Travel is required in the Process Trainer’s assigned markets, minimum of 1 week per month in Nova Scotia
May be asked to support in other markets as requested
Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities
Working knowledge of Accounting practices
Ability to utilize Google Suite for managing internal business controls
Capable of working independently and with minimum supervision
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#AASJ
Compensation Details:
Salary:
$70,000 per year
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