Overview
Principal Product Manager – Platform: Objects & Notifications Jobs in Toronto – Ontario at PagerDuty
Title: Principal Product Manager – Platform: Objects & Notifications
Company: PagerDuty
Location: Toronto – Ontario
Category: IT/Tech, Software Development
Position: Principal Product Manager – Flexible Platform: Work Objects & Notifications
Pager Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager Duty Operations Cloud.
Visit our to explore life at Pager Duty, discover opportunities, and sign-up for job alerts! Pager Duty is seeking a Principal Product Manager (Flexible Platform) to join our
diverse
,
customer-focused
team! As Principal Product Manager, you will help our customers better manage a variety of different types of real-time urgent work, not just in Software and IT Operations, but in a variety of other functions across the landscape of Digital Operations.
You’ll own two of our most critical building blocks, Flexible Work Objects, and Flexible Notifications, and play a key technical and product
leadership
role across several development teams working to define our strategy and roadmap. The Flexible Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products as well as external customers and partners!
This is an
exciting
opportunity to work closely with customers and partners to better understand their needs as it comes to platform
flexibility
and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as work objects beyond PD’s incidents) like post-mortems, tasks, customer cases, security events, and how these objects leverage other flexible platform building blocks like notifications, workflows, and automation actions!
The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of other product development teams and our external customers (and you have the metrics at your fingertips to back it up)! You’re equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform customer. You can rapidly learn 3rd-party applications and their platform concepts (Service Now, Atlassian, Salesforce, etc) and design a platform strategy that is feasible, usable, and maintainable.
KEY
RESPONSIBILITIES
Define the roadmap for two of our core flexible platform building blocks:
Work Objects and Notifications Partner closely with engineering and design on new building block enhancements.
Prioritize feedback from 3rd-party developers, internal development teams, internal Professional Services, and partner teams.
Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful. Design the tools and content to seamlessly onboard development teams and customers onto the platform.
Support marketing with content and awareness for developers and internal stakeholders. BASIC QUALIFICATIONS 6-10+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience. Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
You have
enough technical knowledge to be respected by engineers.
Ability to
experiment with 3rd part…
