Overview
Pharmacy Assistant Jobs in Calgary – Alberta at Shoppers Drug Mart
Title: Pharmacy Assistant
Company: Shoppers Drug Mart
Location: Calgary – Alberta
Category: Healthcare, Pharmaceutical
Assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
Location:
Royal Oak, NW – Calgary, AB
DUTIES & RESPONSIBILITIES:
Customer Service
• Greet customer promptly and gather prescription information according to Standard Operating Procedures
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries, for example, those related to medication
purpose
, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
• Set realistic customer expectations as to wait times and effectively communicate the time to the customer
• Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
• Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
• Draw customer attention to literature or information as required
• Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
• Maintain and control the cash register in the dispensary in accordance with
cash handling
policies and procedures
• Managing customer inquiries both in person and over the phone
• Adhere to all confidentiality and privacy requirements Administration
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders (e.g. medications, OTC’s, special orders) with the exception of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
• Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
• Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
• Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
• Generate reports as required
Front Shop
Merchandising
Duties
• Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
• Assist with opening/closing the lock and leave panels/gates
• Assist in removing and replacing patient
education
and health-related signage
Prescription Workflow
• Assist in prescription preparation to co…
