Overview
Personal Banking Associate/Opportunites Ville Jobs in Laval – Quebec at The Toronto-Dominion Bank (Canada)
Title: Personal Banking Associate/Opportunites Ville
Company: The Toronto-Dominion Bank (Canada)
Location: Laval – Quebec
Category: Finance & Banking, Customer Service/HelpDesk
Position: Personal Banking Associate (Future Opportunites Ville
Description :
KEY
ACCOUNTABILITIES
CUSTOMERCreate an exceptional customer experience with every
customer interaction
and contribute to the ongoing improvement of the overall branch customer experience
Act as the premier lobby
leadership
branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Train and educate customers on mobile, ATM, and online banking, as well as building
customer-centric
confidence with digital and emerging banking trends
Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lendingPoint of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
Support the frontline with transactions, both cash and non-cash, as scheduled
SHAREHOLDERContribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Promote full suite of products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations
Support and participate in
process improvement
opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAMParticipate fully as a member of the team, support a
positive work environment
that promotes service to the business, quality,
innovation
and
teamwork
and ensure timely
communication
of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Participate in personal performance management and development activities, including cross training within own team
Keep others informed and
up-to-date
about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a
diverse workforce
Act as a
brand ambassador
for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTHRequires developed knowledge and skills to offer service and advice for a range of product and services
Requires a broad knowledge and understanding …
