Overview
People & Culture Coordinator Jobs in Niagara Falls, Ontario, Canada at See Sight Tours
Title: People & Culture Coordinator
Company: See Sight Tours
Location: Niagara Falls, Ontario, Canada
People & Culture Coordinator
Team, Culture & Retention
Company: See Sight Tours
Location: In Office (Niagara Falls)
Travel: Yes – team events, city visits and more
About the role
See Sight Tours is hiring a People & Culture Coordinator to build a strong, high-performing team culture across our growing operations.
This role is focused on retention, communication, and team experience — especially for our tour guides, who are at the core of our product. You will create systems, processes, and initiatives that improve how our team operates, communicates, and stays engaged.
This is not a traditional HR role. It is execution-focused, culture-driven, and deeply connected to the day-to-day experience of our team.
What you will do
Onboarding & internal processes
Develop and improve onboarding for guides and internal team members
Build scalable internal processes that support growth and consistency
Ensure new hires are productive and aligned quickly
Culture & engagement
Build and manage culture and engagement initiatives across cities
Own monthly city budgets for team events, including:
- Guide appreciation nights
- Team outings
- Local meetups
- Create a culture where guides feel valued, recognized, and connected
Guide experience & retention
Own the full lifecycle of the guide experience
Build and manage a guide rewards and recognition program
Continuously identify and solve retention issues
Turn feedback into actionable improvements
Communication & alignment
Improve communication across guides, operations, and internal teams
Build systems for clear updates, expectations, and feedback
Reduce confusion and increase accountability across teams
Hiring support & coordination
Work closely with Krista (Recruiter) on hiring strategy for tour guides
Align hiring with city demand, seasonality, and growth plans
Improve hiring speed, quality, and candidate experience
Performance management
Implement performance tracking and feedback systems
Support managers in maintaining high standards
Identify top performers and underperformance early
What more this role can own (growth opportunity)
Build a scalable “Guide Experience” playbook across all cities
Introduce engagement scoring and retention tracking systems
Implement internal tools (Discord) to streamline communication
Create leadership pathways for top-performing guides
Standardize training and certification programs
Launch internal feedback loops (pulse surveys, NPS-style scoring)
Partner with operations to improve day-to-day working conditions
Help shape company culture as the team scales nationally/globally
What success looks like
Strong employee and guide retention
High engagement and team satisfaction
Efficient and consistent hiring across cities
Clear and effective internal communication
A culture where guides feel valued, motivated, and connected
Ideal background
You’ve likely held roles such as:
People & Culture Manager
HR / People Operations Manager
Employee Experience Manager
Talent & Culture Lead
You understand:
How to build and scale culture in a growing company
Frontline team dynamics (hospitality, tourism, service businesses)
How to improve retention through systems, not perks alone
How to operate in fast-moving, operational environments
Skills and traits we value
HR / People Ops experience
Strong interpersonal and communication skills
Highly organized and process-driven
Empathetic but execution-focused
Strong ownership mindset
Ability to build systems, not just ideas
Why this role is compelling
Direct impact on retention and team performance
Opportunity to build culture across multiple cities
High visibility across the company
Ability to create programs from scratch and scale them
Play a key role in building a best-in-class team experience
