Overview
Part Time Bell Person Jobs in Toronto, Ontario at Silver Hotel Group
Title: Part Time Bell Person
Company: Silver Hotel Group
Location: Toronto, Ontario
Bell PersonThe Radisson Blu Hotel in Toronto’s vibrant Harbourfront district is currently looking forBell Person!The primary responsibility of the Bell Person is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service at every interaction. Key responsibilities include assisting guests with luggage, offering information about the hotel, making recommendations for things to do in the area, shuttling guests to and overall, ensuring each guest receives genuine, personalized, and thoughtful service.
What We Offer
Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
RRSP Matching Program
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts
Key Responsibilities
Reporting to the Room Divison Manager , the Bell Person will:
Ensure the highest level of guest services by embracing SHG’s vision, mission, and values;
Greet all guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality;
Escort guests to their room, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions;
Ensure effective adherence to brand standards;
Respond attentively, efficiently, and politely to all requests;
Actively seek feedback from guests, taking actions to be proactive or provide service recovery as required;
Resolving guest concerns through service recovery and working collaboratively with fellow leaders and team members, to implement change when necessary;
Maintain a favorable working relationship with fellow team members in other areas of the Hotel:
Work in a safe and responsible manner, always considering one’s own well-being, and that of fellow team members and guests;
Following and adhering to policies surrounding guest privacy and security;
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow team members;
Perform other duties assigned by the supervisor or department manager.
What We Are Looking For…
Passionate energetic personality with a team focused attitude
Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun!
1-2 years experience in a customer service role, the hotel experience is an asset
Must hold a Class ‘G” Driver’s license and have a clean Driver’s Abstract
Experience with property management software an asset
Passionate about delivering experiences that exceed guest expectations
Computer use and cashiering skills required, experience with Hotel Property Management Systems such as Maestro or Opera an asset
Detail-oriented with the ability to prioritize, organize and multi-task
Proven time management skills and ability to work under pressure;
Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.)
Moderate level of mental effort.
Standing and…
