Overview
Order Processor Jobs in Vaughan, ON at Dass Metal Products
Full job description
Job Title: Order Processor
About us
Dass Metal Products is a wholly owned Canadian family business which has been in the construction and development industry for over 30 years. J Dass built his business on hard work and his desire to provide “second to none” service to his customers. Dass began as a modest retail business and has now expanded into industrial and commercial development including hotels, banquet halls and residential high rise. To learn more, visit Dass.ca
Job Summary
As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.
The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
Purpose
To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the companies CRM and other business systems.
Order Processor Job Responsibilities:
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking- Talking to others to convey information effectively
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Service Orientation- Actively looking for ways to help people
Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
Coordination- Adjusting actions in relation to others’ actions.
Persuasion- Persuading others to change their minds or behavior.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Mathematics- Using mathematics to solve problems.
Negotiation- Bringing others together and trying to reconcile differences.
Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management- Managing one’s own time and the time of others.
Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Qualifications & Required Experience
2-3 years’ experience (preferred) in order processing, customer service or related experience
3+ years of experience in order management in metal or related industry
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Title: Order Processor
Company: Dass Metal Products
Location: Vaughan, ON
Category:
