Overview
Order Management Representative Jobs in Concord, Ontario, Canada at Fuze HR Solutions
Title: Order Management Representative
Company: Fuze HR Solutions
Location: Concord, Ontario, Canada
Customer Service / Order Desk Coordinator (Manufacturing) – Temp to Perm
📍 Concord / Vaughan, ON (On-site)
💰 $27–$28/hour (Temp) → ~$60,000 + Full Benefits (Permanent)
🕒 Monday–Friday, 8:30 AM – 4:30 PM
About the Company
Our client is a global manufacturing organization headquartered in France with a strong presence in Canada. Their Concord/Vaughan facility specializes in full-cycle sheet metal manufacturing, delivering high-quality components used across industries including energy and infrastructure.
From raw materials to finished, powder-coated and assembled products, they offer true end-to-end production under one roof making them a leader in their space.
The Opportunity
We’re hiring a Customer Service / Order Desk Coordinator to join a collaborative team of 6 (including leadership). This is a temp-to-perm opportunity, designed to transition into a full-time role for the right candidate.
This role is ideal for someone with manufacturing order desk experience who enjoys problem-solving, coordinating orders, and working closely with customers and internal teams.
What You’ll Be Doing
- Manage inbound customer inquiries (no cold calling or outbound sales)
- Process and coordinate customer orders in a manufacturing environment
- Troubleshoot product and order-related issues with customers
- Liaise with internal teams (production, shipping, etc.) to ensure smooth order flow
- Maintain accurate records in ERP systems and Excel
- Provide a high level of professional, polished customer support
What We’re Looking For
- 3–5+ years of experience in manufacturing order desk / sales coordination
- Strong understanding of manufacturing processes and product flow
- Highly articulate, professional, and detail-oriented
- Tech-savvy with experience using ERP systems + Excel
- A go-getter mindset – proactive, hungry, and team-oriented
- Strong communication and problem-solving skills
Why Join
- Opportunity to join a global, stable organization
- Clear path to permanent hire with salary increase
- Excellent benefits package (medical, dental, RRSP) upon conversion
- Clean, modern, and well-organized facility (quiet office environment)
- Strong team culture: collaborative, multicultural, and supportive
- Perks include company events, BBQs, and a positive workplace atmosphere
- Free on-site parking + easily accessible location
