Overview
Operations Manager Jobs in Canada at AvenueHQ
Full job description
Reporting to the CEO, the Operations Manager is accountable for the delivery and performance of Avenue’s CX, Design and Client Marketing teams. Leading these teams gives this role responsibility for the daily experience of our 1,000+ clients throughout North America.
As Avenue’s Operations Manager you are a key leader in building and developing our culture. We’re proud of our high-autonomy environment that empowers individuals to do their best work while here at Avenue. In this role, you’ll be responsible for fostering and developing this in pursuit of providing an industry-leading client experience and maximizing the value we deliver to our clients.
As a member of our management team, you have a key role in contributing to our company-wide strategic direction and the annual goals we use as measurements of success. As our teams pursue success in these, you will support through providing clarity of direction, coaching and feedback on progress, but, if required, you’re also no stranger to rolling up your sleeves and diving in to provide direct help.
Overall this is a dynamic, exciting role where you’ll play a leading role in the success of Avenue over the coming years both through building your strategic and management skills alongside being directly involved in all things Ops. If this sounds like the kind of challenge that makes you jump out of bed in the morning we look forward to receiving your application and learning more about you.
What You’ll Do
Support & guide the Operations department in the delivery of headline metrics (see Key Metrics) and meeting company goals. Drive sustainable and consistent performance in pursuit of these, improving performance over the long-term.
Work with your team of Specialists and Leads to translate company goals & strategy into team objectives and targets.
Oversee the hiring, training and development of all Operations team members (directly managing Specialist and Leads) ensuring work is consistently of the highest quality.
Lead the most complex and highest priority projects to ensure successful delivery.
As part of our management group, you take a key role in providing feedback and input into company direction & goals.
Clearly and consistently communicate company direction, building team-wide context, clarifying priorities and outlining our destination.
Collaborate cross-functionally with product, sales and marketing teams to foster long-term client success.
Lastly, you’ll take a lead role in building out the support function for our soon to be released new product set to be the first solution in our space leveraging cutting edge technologies to transform our service delivery – if this has you intrigued we’re happy to share more during the interview process!
Key Metrics
Revenue retention (Lost MRR, retention, upsells).
Customer satisfaction metrics (NPS, CSAT).
Client Marketing metrics (Client CTR/CPL, leads).
Design/client launch metrics (# client launches, time to launch, launch churn).
About You
Your Background
At Avenue, we care more about your competencies (see below) over experience, as we believe strong competencies equip team members to tackle the unfamiliar and varied challenges most often encountered in a company of our size and with our goals. However, as a key role at Avenue possessing some or all of the below experience will likely set you up to be successf…
Title: Operations Manager
Company: AvenueHQ
Location: Canada
Category:
