Overview
Operations Lead Jobs in Canada at Yochana
Title: Operations Lead
Company: Yochana
Location: Canada
Position Name – Operations Lead
Type of hiring – Fulltime
Location – Remote Canada
Telecom exp is MUST
Job Description:
Operations Lead
- Operation experience
- Incident management
- Logs monitoring – Hands on
- API understanding
- Dynatrace alerts and monitoring
Responsible for L2/L3 production support of customer‑facing digital applications, ensuring high availability, performance, and stability.
The role combines incident management, monitoring, and operational leadership.
Your tasks
- Define and document project scope, objectives, and success criteria.
- Manage and prioritize technology-driven projects, ensuring on-time and high-quality delivery.
- Lead production support and incident management (triage, RCA, resolution).
- Coordinate with development teams to ensure smooth software deployment and integration.
- Conduct risk assessments and develop mitigation strategies.
- Track and report project progress, milestones, and key performance indicators (KPIs).
- Communicate project updates and potential blockers to leadership and stakeholders.
- Ensure technical teams follow best practices, coding standards, and architectural guidelines.
- Utilize Agile, Scrum, or Kanban methodologies for efficient project execution.
- Work closely with quality assurance (QA) teams to guarantee high-quality project deliverables.
- Track and optimize project costs, timelines, and resource utilization.
- Support post-implementation reviews and continuous improvement initiatives.
- Work with vendors and external partners on technology implementations.
- Implement best practices in project management, DevOps, and software development.
