Overview
Operations Coordinator Jobs in Kitchener, ON at A Better Tent City Waterloo Region
Full job description
Operations Coordinator
A Better Tent City (ABTC) (www.abettertentcity.org) was established in April of 2020 as alternative housing for people experiencing chronic homelessness. We are committed to providing residents with temporary, safe, affordable housing in an environment where they are respected and supported.
The site houses approximately 42 tiny cabins, common buildings that include kitchen and laundry facilities, washrooms, showers and a shared living and dining space for residents. Community organizations provide essential services for residents on site including access to medical care, harm reduction, and a daily evening meal.
Currently, ABTC has four full-time employees who look after site safety and the housing, food and social needs of our residents and site visitors. A number of part-time employees and volunteers supplement this work allowing us to operate a 24/7 schedule.
The ABTC Board would like to expand the team and is looking for an Operations Coordinator.
Responsibilities
Accountable to ABTC’s Leadership Team (LT) and Board of Directors (the Board), the Operations Coordinator would assume many of the responsibilities associated with the role of a General Manager / Executive Director and be responsible for:
Overseeing the Operations of the ABTC Site
The Operations Coordinator is responsible for ensuring the healthy functioning of ABTC’s site and community. In fulfilling this role the Operations Coordinator will be expected to:
Manage and support direct reports in the fulfillment of their respective duties for site maintenance and community building
Collaborate with the Site Coordinator in welcoming prospective residents, assigning cabins, leading intake procedures, overseeing move-ins
Communicate and enforce behavioral expectations of residents, guests and visitors
Oversee the administration of the overnight program ensuring that Night Support Workers have the tools and resources to identify and track visitors and guests
Support staff’s engagement of and payment to resident helpers to complete on site tasks
Facilitate communication across teams including leading weekly staff meetings and scheduled community meetings with LT and residents
Ensure new staff and volunteers receive orientation and job training
With the Site Superintendent and Site Coordinator, serve as contact to respond to neighbours
Manage the ABTC email inbox
Ensure staff capture and track data and report incidents as directed by the LT
Arrange for spiritual care of residents, staff, and/or volunteers when needed
Relationships & Rapport
Fostering positive relationships with residents, other staff, volunteers, neighbours and community partners
Responding calmly and thoughtfully to/in emergencies
General
Other responsibilities, as may be assigned from time to time.
Required Knowledge, Skills and Experience
Experience in leadership role managing direct reports
Familiarity with local housing and support systems for people experiencing chronic homelessness
Strong organizational and communication skills
An ease working among residents with mental illness and/or addictions
Work Hours, Schedule and Location
25 to 40 hours/week. May periodically require being on site for short periods on weekends and nights to support employees who work those shifts
Salary: $32 / hour
Police check for vulnerable sector will b…
Title: Operations Coordinator
Company: A Better Tent City Waterloo Region
Location: Kitchener, ON
Category:
