Overview
Office Clerk Jobs in Stoney Creek, ON at Radwell
Full job description
JOB SUMMARY
Monday through Friday 8am-5pm
The primary duties of this position will be to assist customers in resolving warranty, return, and reactive expediting issues in accordance with Radwell International Inc. policies. The majority of this contact will be through our department email address [email protected] and [email protected] and through the distribution telephone lines ext. 650 and ext. 309.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EXPEDITING
Expedite all open orders reactively from customer inquiries by contacting vendors and customers; notifying customers and updating Dynamics as necessary.
Note each sales order and its corresponding purchase order with any changes such as quantity, delays, price discrepancies and/or cancellation requests in detail.
Update customers of the latest delivery status of their open orders.
Respond to customer inquiries by phone, email, and/or fax.
Respond to all customers in a timely, efficient, and professional manner.
Interact with other departments within Radwell in order to effectively meet customer needs.
RETURNS
Respond to customer requests for Engineering consults, RMA’s for credits and warranty repairs in a timely fashion. All customers should be responded to within 2 hours of their inquiry.
Distribution Returns – Customer contact; Manufacturer / Distributor contact. Sales interaction. Returns receiving interaction. Accounting interaction. Must gather restocking information from vendor and list the breakdowns for both customer and Radwell International. Must ensure the customer returns the FNFP items and they are returned to the vendors with the vendor RMA. Must record all tracking information to the vendor/ customer. Abide by company return policy and follow through and complete the return process currently in place.
Returns / Warranties – Customer contact; interaction with sales and QA Technicians. Interaction with Quality Control management. Record and contact sales when replacement orders are needed and must express the urgency of the replacement. All must be properly investigated & documented.
Warranty Returns – Arrange for customer to go over problem with Team Leader. Process return number and notify any rush repairs.
Expedite your open RMA’s and document progress. Part of your Monthly and Yearly evaluations will focus on how successful you are following up on these open issues
CUSTOMER SATISFACTION
Ensure high degree of customer satisfaction by responding promptly, professionally and efficiently to all customer related requests.
Research/communicate/report/resolve/archive as requested all customer and/or employee questions/comments and issues using Radwell systems (Internet, RADiant, PriceTool, P21, Phone, Email, Fax, etc).
Maintain organized outlook folders and manage inbox (keep inbox empty); save records of all customer related conversations/communications in Inbox-sub-folders named by a standard main-category (such as: expedites, vendor responses, customer responses, faxes, etc) and archived monthly.
Use customer/employee feedback and research/testing to suggest corrections and/or improvements within customer related Radwell Systems (including phones, faxes, websites, directions, copy, links, forms, communications, etc).
Document and assist on special projects as requested.
Report any/all customer complaint…
Title: Office Clerk
Company: Radwell
Location: Stoney Creek, ON
Category:
