Overview
Office Administrator/Receptionist Jobs in Toronto at Physiohealth Studios
Physiohealth Studios is a busy, multi-disciplinary clinic located at Yonge and King. We offer health services, including physiotherapy, chiropractic, naturopathy, acupuncture, massage therapy, stretch therapy, personal training, osteopathy, and more! We are looking to hire the right person to help support and grow the practice. This is a multi-faceted position which includes reception, administrative support, clinic maintenance, staff support, marketing, and customer service. Primary responsibilities include:
Greet and assist visitors, patients, and staff in a friendly and professional manner
Booking/rescheduling appointments, helping customers at the front desk, phone calls and emails. Scheduling can be complex at times.
Taking payments, issuing invoices, billing insurance companies, reconciling accounts
Staff support including restocking, laundry, patient flow etc.
Clinic upkeep and maintenance
Client care and quality assurance
Marketing and business promotion, social media posts, newsletters, maintain and update all our online directories and listings. Using Canva to create social media posts, newsletter content, etc.
Owner/manager assistance as required
The clinic is busy, and can be hectic at times! You absolutely must be able to work under pressure in a fast paced environment without getting overwhelmed. You must be hard working and take initiative to get things done, and able to manage your time independently. The ability to multi-task and stay organized, and set your own reminders/task list is another must. As the face of the clinic and the first person clients will see as they enter the space, you must be friendly, welcoming, and energetic!
You must be reliable, dependable, and punctual.
Skills and attributes we look for:
Computer skills – must be proficient at using Microsoft Word, Excel (MS office) Google, G-drive, ipad, et. You must be tech savvy, including knowing how to post on social media!
Outgoing and friendly! As the face of the clinic, you will need to chat with customers at the desk 🙂
Independent worker and quick learner
Sales focused and driven
Highly efficient with an excellent ability to multi-task
Highly organized
Excellent communication skills, including writing skills
Excellent customer service skills
Ability to problem solve and adapt to new situations
Ability to independently learn how to use internet based programs
Preferred skills and experience:
Previous experience in an administrative role, preferably in a physio/chiro/massage clinic or similar
Experience with advanced level scheduling – booking to maximize room usage and efficiency
Advanced user of clinic software/EMR (Ie. Universal Office, Jane App, or similar)
Proficient user of Canva, Mailchimp, or other newsletter software
Proficient user of social media in order to make regular posts on behalf of the clinic
Proficient user of Telus Health and other billing portals
Knowledge of insurance billing practices
Familiarity with medical terminology
This is a full time position, Mon-Fri. Most of the shifts are 11am-7pm, however at times you will be given the option to start and end earlier.
This position is ideal for someone who is hard working, outgoing, highly organized and efficient! If you want to learn the ins and outs of running a practice, love customer service, and want to help us grow, we would love to hear from you!
This is a 2 step hiring process. Applicants who pass the initial screening will be invited to an virtual interview, followed by an in-person interview and job shadow. We want to ensure the position is a good fit, so if you are successful in the interview you will be invited to job shadow so you know what to expect.
We offer opportunities for growth, including annual raises, promotion to assistant manager, and eventually office manager for the right candidate. How quickly you can grow here will really depend on your ability to excel in this role and take initiative.
If you are a motivated individual with excellent organizational skills and a passion for providing exceptional administrative support, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
This is a permanent full time position. Start date is ASAP/flexible.
Please send cover letter and resume to Joanna.
Note: Only shortlisted candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: $17.00-$20.00 per hour
Benefits:
Paid time off
Schedule:
8 hour shift
Monday to Friday
Application question(s):
Why do you want to work at Physiohealth Studios?
What 3 things make you a good fit for this position?
How many years of reception/front desk experience do you have?
Are you available to work Mon-Fri from 11am-7pm?
Are you proficient with Universal Office, Jane App, or similar clinic/billing program? If yes, which software?
Are you familiar with insurance billing, specifically Telus eClaims, Sunlife, Provider Connect, Blue Cross etc?
What is your outlook for this position? The ideal candidate is looking to grow with the company or has a minimum 2-3 year outlook.
Work Location: In person
Title: Office Administrator/Receptionist
Company: Physiohealth Studios
Location: Toronto
