Overview
Now Need Full/Part-time Patient Experience Coordinator & Client Coordinator Jobs in Ottawa at The Ottawa Hospital
Patient Experience Coordinator & Client Coordinators
We are seeking a dedicated and customer-focused Patient Experience Manager to oversee and enhance the patient journey within our healthcare facility. The ideal candidate will possess strong administrative skills, healthcare software proficiency, and a passion for delivering exceptional patient service. This role involves managing front desk operations, coordinating patient interactions, and ensuring a seamless experience for all visitors. Prior experience in dental or medical office settings is highly preferred to ensure familiarity with industry-specific workflows and terminology.
Responsibilities
- Manage front desk operations, including greeting patients and handling multi-line phone systems efficiently.
- Coordinate patient appointments, confirmations, and rescheduling to optimize clinic flow.
- Maintain accurate electronic medical records using systems such as Epic and Dentrix.
- Assist patients with check-in and check-out procedures while providing excellent customer service.
- Support administrative tasks related to patient billing, insurance verification, and documentation.
- Collaborate with clinical staff to ensure smooth communication between patients and providers.
- Uphold patient confidentiality and adhere to HIPAA regulations at all times.
- Address patient inquiries promptly, providing information about services, procedures, and office policies.
- Monitor patient satisfaction levels and implement improvements to enhance overall experience.
Qualifications
- Proven experience in a dental or medical office environment, preferably as a dental receptionist or in front desk roles.
- Proficiency with electronic medical records systems such as Epic and Dentrix.
- Strong knowledge of medical terminology relevant to dental and healthcare settings.
- Excellent organizational skills with the ability to manage multiple priorities efficiently.
- Experience operating multi-line phone systems in a busy office environment.
- Demonstrated administrative experience with office management or reception duties.
- Exceptional communication skills, both verbal and written, with a friendly demeanor.
- Ability to work independently and as part of a team in a fast-paced setting. This position offers an opportunity to be a vital part of our healthcare team by ensuring patients receive outstanding service from their first contact through their entire visit.
Pay: $17.20-$23.66 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
Title: Now Need Full/Part-time Patient Experience Coordinator & Client Coordinator
Company: The Ottawa Hospital
Location: Ottawa
