Overview
Night Manager Jobs in Edmonton, Alberta at Coast Hotels
Title: Night Manager
Company: Coast Hotels
Location: Edmonton, Alberta
Your company, your values, your career!Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
Night ManagerThe Night Manager contributes to the overall success of the hotel by taking responsibility for the management of all aspects of the hotel functions at night, in accordance with hotel standards. This role is also responsible for completion of night audit at the property, and guides and directs other members of the night team for all other operations. The Night Manager will encourage and promote a high-performance culture within their team, ensure that high levels of guest service standards are maintained, support and execute all corporate strategies, and promote a positive work environment while maintaining high internal and external guest service standards at all times.
Responsibilities
Registers arriving guests and assigns rooms
Ensures superior customer service levels are maintained by all Front Office team members
Resolves guest complaints, ensuring guest satisfaction
Directs and advises ambassadors on rates, packages and promotions available at the Front Desk
Maintains complete knowledge of and complies with all departmental policies, service procedures and standards
Presents statements of charges to departing guests and receives payment
Completes daily sales & labour report
Completes gratuities porterage distribution report on a daily basis
Completes daily room pick up & forecast reports
Accurately completes shift updates and cash-out procedures
Informs and updates the Front Office Manager on all guest related issues
Verifies and checks all night audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office
Carries out night audit responsibilities when required
Other duties as required
Skills/Knowledge/Experience:
Degree/Diploma in Hospitality, or Hospitality Industry course completion is an asset
Minimum 1 year accounting or previous night audit experience required
Minimum 1 year in a supervisory role in a hotel environment required
Excellent computer skills, including proficiency in Microsoft Excel is required
First Aid Level 1 certification
Rooms Forecasting and/or Budgeting experience considered an asset
Understanding of yield and revenue management considered an asset
Ability to perform well under pressure and make quick, sound decisions
Self-motivated team player with demonstrated interpersonal skills
Demonstrates superior customer service skills
Superior communication skills in English, both verbal and written required
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work overnight shifts, including those on weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
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