Network Support Technician

This position involves providing technical support to staff at various locations as a member of KDI’s team. KDI technicians monitor and maintain company and client computer and network systems, install and configure hardware and software, and solve IT-based technical problems.

RESPONSIBILITES

This position will be responsible for the smooth running of computers systems and ensuring users get maximum benefits from them. Responsibilities include, but are not limited to:

• installation and configuration of computer hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• communicating with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshooting system problems, diagnosing and solving hardware or software faults
• ability to lift and set-up computer and peripheral equipment
• provide support, including procedural documentation and relevant reports
• prioritize and manage many open cases at one time
• test and evaluate new technology
• improve the quality and efficiency of our systems

QUALIFICATIONS/ EXPERIENCE

Qualifications include minimum completion of a 1-year certificate program in a computer sciences or related discipline at a technical institute.
Minimum 1-year IT Help Desk/Support experience as well as some customer service experience; or an equivalent combination of training and experience.
Any Microsoft certifications and programming knowledge would be advantageous.

SKILLS

The successful candidate will need to show evidence of the following:

• self-motivation with a demonstrated ability to work independently
• prioritize multiple tasks to meet tight deadlines
• excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
• problem solving skills
• demonstrate a commitment to high quality, client service and excellent communication and organizational skills
• attention to detail

GROWTH – EXPANDED POSITION

Cybersecurity
Business Application Design & Support
Application Onboarding Development and Support