Overview
MS Dynamics 365 Jobs in Alberta at Avance Consulting
Title: MS Dynamics 365
Company: Avance Consulting
Location: Alberta
Category: IT/Tech
Location: Alberta
Required Qualifications:
Bachelor’s degree in computer science or an engineering degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of
education
.
7 to 10 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role.
Augment Supportability PM & Beta Engineer capacity across product area PODs not currently covered and/or assist with existing SPMs and provide assistance as needed.
Have demonstrated ability (implementation, technical troubleshooting and/or development) within the assigned POD Product area:
Dynamics 365
Customer Engagement
Dynamics 365 CE Platform Gather support data and identify trends from that data related to future deflection (self-help, product improvements) and/or support readiness.
Share data-driven trend analysis and deflection/readiness opportunities with Support team and Engineering stakeholders.
Engage Support team Delivery and/or Engineering stakeholders to identify and document development action plans and govern those plans to completion.
Author, publish and maintain content that aligns with self-help and support readiness needs per above action plans.
Customer Engagement
experience with Dynamics 365 or a competitive cloud productD
365CE
architecture including deployment processes and telemetry.
SQL development knowledge with deep query and schema knowledge
Deep D365 CE SDK knowledge (writing and troubleshooting)
Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
Familiarity with development: tools, language, process, methods, troubleshooting
Memory dump tooling and analysis.
Development/Coding.
Experience with
Visual Studio development languages, Power Shell, CLI, git.
Service engineering and/or Dev Ops experience at internet scale involving user data and/or software development for an enterprise level product.
Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.) Preferred
Qualification:
Leadership
qualities like handling technically
challenging
and politically hot customer situations.
Excellent spoken and written English
communication skills
.
Superior
problem solving
and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.
Ability to
work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
Outstanding partnering capabilities
Ability to
drive product/service improvements in core technical focus area.
Logical and
Critical thinking
and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
Passion for technology and customer support
Ability to
partner within virtual teams towards executing on multiple technical initiatives simultaneously.
Work directly with our Dynamics Product Group to provide world-class engineering support at a product component level.
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