Overview
Member Services Representative – Part Time Jobs in Hamilton – Ontario at Meridian
Title: Member Services Representative – Part Time
Company: Meridian
Location: Hamilton – Ontario
Category: Finance & Banking
Description ” Why Meridian? At Meridian, our aspiration is to integrate our
purpose
into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Find our story here: Our Retail Banking Practice:
Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.
We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members’ holistic financial growth.
As a Member Services Representative:
You will
be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!
In this role, we will rely on you to provide compassionate service, while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.
Member Experience Provide a superior Member experience through the identification and
promotion
of products and services and where appropriate, and provide qualified referrals based on identified needs
Demonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they arise
Ensure proper due diligence by posting all transactions accurately and timely
Maintain discretion and confidentiality to
respect
Members’ privacy
Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program Employee Experience Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of
Retail Experience
goals
Demonstrate
empathy
with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
Continue individual learning and development to align with Meridian values while delivering on action plans aligned with
Employee Engagement
results
Community Experience Promote Meridian in your community by participating in community activities or events while demonstrating our values
Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted
community events
How you will succeed:
Previous work experience in a customer service role, with
cash handling
experience as an asset
High School diploma or relevant working experience
Flexibility
to work all scheduled hours which include some evenings and Saturdays Proven understanding of computer systems and programs including Microsoft Office, and Outlook Strong negotiation, interpersonal, written, and oral communications skills
Effective organization…
