Overview
Member Service Representative (Full Time, Permanent) Vita/Sprague Jobs in Canada at Access Credit Union
Member Service Representative
Full time, Permanent; Vita/Sprague Branch
Starting salary – $37,050.00
Why should you join our team?
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee’s contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
Do good
Be better
Own it
Move forward
What will you be doing?
Our Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union. Our MSR’s are customer focused and committed to providing above and beyond experiences while serving our members.
Key Responsibilities:
Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
Balance transactions including ATM, night deposits and the cash drawer on a daily basis.
Build member relationships by resolving member problems/inquiries over the phone, chat, email, iTM, and other forms of communication.
Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
Proactively respond, identify and cross-sell products and service using an advice-based approach
What do you need?
Grade 12 diploma or equivalent
Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills, both verbal and written
Are you ready to?
Be an ambassador for our brand, values and products
Ensure things get done efficiently
Go home each day feeling accomplished
Challenge the status quo
Build a career
Continue learning
Note: This role will provide coverage to both the Vita and Sprague branches as required.
If you are interested in this position, apply today at accesscu.ca/careers. Application deadline is May 24, 2024.
We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.
Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.
Job Types: Full-time, Permanent
Pay: $37,050.00 per year
Benefits:
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Work Location: In person
Application deadline: 2024-05-24
Title: Member Service Representative (Full Time, Permanent) Vita/Sprague
Company: Access Credit Union
Location: Canada
