Overview
Member Service Representative Jobs in Ponoka, Alberta at Servus Credit Union
Title: Member Service Representative
Company: Servus Credit Union
Location: Ponoka, Alberta
Posting Closes: June 17, 2024 @ 8:00 am (MST)Employment Status: Part-time (guaranteed minimum 20 hours/week)Compensation: $20.57 – $25.71 per hour (based on education and experience)We are currently looking for a part-timeMember Service Representativefor ourPonokabranch.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
Achieving or exceeding assigned sales and referral goals
Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
Contributing positively to branch morale and a cohesive work environment
Requirements
To qualify, you must have
customer service experience, proven sales experience, cash-handling experience, and a high school diploma
.
Although not required, the following are valuable assets:
Previous experience working with a Financial Institution
Post-secondary education in Finance (or related studies)
Most importantly, we’re looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We’re not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
Benefits
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
Training & Development Opportunities
Career Advancement Potential
Flexible work options
Competitive Compensation including performance-based incentive pay
Meaningful work towards individual and corporate goals
Opportunities to get involved and give back through an employee volunteer program
For Information About These Benefits And More, Click Here.
At Servus, our employees are also members. This means you’ll have all the benefits o…
