Overview
Member Reception Agent Jobs in Quebec City – Quebec at Desjardins
Title: Member Reception Agent
Company: Desjardins
Location: Quebec City – Quebec
Category: Customer Service/HelpDesk
The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members’ and customers’ needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group’s service offer to members and customers.
You will
be required to :
The work mode arrangement for the position is full-time on site
The Member Reception Agent at Caisse de Charlesbourg is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members’ and customers’ needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group’s service offer to members and customers. More specifically, you will be required to :
Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
As time permits, foster member and customer
autonomy
by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, , and complementary channels such as the Student Service Centre and Desjardins Bank)
Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
As needed, schedule appointments following the process established by the caisse
As required and on an ad hoc basis, answer and route phone calls and collect and provide general information
What we offer
*
Competitive salary
and annual bonus4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and
wellness
expenses and telework equipment
* Advantages apply based on eligibility criteria.
What you bring to the table
High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of reception procedure
Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
Knowledge of service standards
Interpersonal Savvy, Nimble learning, Situationa…
