Overview
Member Program Operations Specialist Jobs in Ottawa, Ontario at Green Key Global
Title: Member Program Operations Specialist
Company: Green Key Global
Location: Ottawa, Ontario
About UsGreen Key Global is a leading international environmental certification body that offers standardized programs and resources, designed specifically for the hotel and meetings industries. Affordable programs, including the Green Key Eco-Rating and the Green Key Meetings Programs, help our members leverage organizational corporate social responsibility activities and support sustainable initiatives across their properties and brands to benefit the environment and improve fiscal performance and community relations. With over 20 participating countries and a notable mix of branded and independent members, Green Key Global is truly the hotel and lodging industry’s sustainable certification program of choice.
Green Key Global is jointly owned and operated by the American Hotel & Lodging Association (US) and the Hotel Association of Canada (HAC), who have recently unified to deliver a singular solution for hotel sustainability certification in North America. The Green Key Global program is poised for significant growth as this partnership will accelerate its penetration into the US market and is therefore investing in resources to support the strategic and operational expansion of the program.
About the Role:The Member Program Operations Specialist is a critical support role for the Director of Operations, responsible for the day-to-day operations of the Green Key Global sustainability certification program. This is an exciting time for the program, and it is positioned for rapid expansion and is undergoing significant investment. This role will oversee the Green Key Global member journey, supporting members through the onboarding and certification process. The incumbent will also be vital in developing our programs, strategies, and analyzing program performance to ensure our program meets the highest level of standards.
The ideal candidate is an adept problem solver, comfortable communicating with people, and is a natural coordinator with a strong sense of big-picture objectives and a sharp eye for detail to guarantee a best-in-class certification journey for our hotel members.
Key Responsibilities:GKG Program Operations
Oversee day-to-day operations of the GKG member journey (ie: onboarding processes, payment facilitation, certification process)
Collaborate cross-functionally with product development, marketing, sales, and customer support teams to ensure seamless deployment of new product and service offerings
Responsibility for overall program performance, reporting and tracking against established KPIs
Preparation of monthly and quarterly performance reporting
Developing and executing strategies to improve functionality and usability for members
Develop user friendly support materials to assist and engage members throughout the certification process
Program Development
Collaborate with stakeholders to identify program requirements and develop strategic plans
Assist in the design and implementation of new programs and initiatives
Conduct research and analysis to identify opportunities for program enhancement and growth
Develop and execute project plans for continuous program development and strategic initiatives
Work collaboratively with the sales and marketing team to build, execute and track communications and member marketing that strengthens the GKG brand, positions the organization as a thought leader and ensures timely relevant information is available through our communication channels
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