Overview
Manager, Programs & Operations Jobs in Calgary, Alberta at CNIB
Title: Manager, Programs & Operations
Company: CNIB
Location: Calgary, Alberta
Full time, PermanentCalgary, ABReports to: Executive Director, Alberta and the Northwest TerritoriesDirect Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan,The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.
We’re looking for a mission-driven Manager, Programs & Operations who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.
Your Impact at CNIB
Recruit, train, and engage a team of staff who will deliver programs across BC/Yukon
Working with the Provincial Director, lead the team in developing new programs and set program targets based on national strategies, funding criteria and agreement.
Help make CNIB the organization of choice for volunteers – promoting our commitment to volunteer engagement at every opportunity and developing the active volunteer base needed to support local operations
Develop and foster an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected
Lead by example in bringing our values to life – working with passion, determination, ambition and a positive spirit to change people’s lives, and society itself.
Ensure understanding of, and compliance with, all CNIB’s policies and procedures
Working within national service delivery standards and program curricula, you will plan, implement and grow programs in BC/Yukon and nationally.
Constantly seek opportunities to improve service delivery metrics and participant outcomes, leveraging available evaluation data for your region.
Champion CNIB’s high standards of client and customer service, ensuring they are upheld within your program area
Build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences
Develop and steward strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc
Work closely with CNIB’s Philanthropy team to maximize donor investment in the programs- providing information and support for various types of appeals and impact reports and liaising directly with prospective and existing donors to secure, retain and upgrade their philanthropic and/or volunteer support.
Requirements
Who you are:
Education and Certifications
Post-secondary degree or diploma in a related field
Experience and Qualifications
Minimum 1 year of experience in program development and delivery within a charity/not-for-profit organization.
Minimum 2 years of supervisory experience
Knowledge of adaptive technology an asset
Knowledge and experience working in a not-for-profit or charity
Progressive leadership skills with managing employees
A track record of successful people management encompassing leading, managing and motivating teams of staff and volunteers
Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver …
