Overview
Manager, Operations Training, Tim Hortons, Canada Jobs in Toronto, Ontario at Tim Hortons
Title: Manager, Operations Training, Tim Hortons, Canada
Company: Tim Hortons
Location: Toronto, Ontario
About Restaurant Brands InternationalRestaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Reporting to the Sr. Manager, Operations Training, the Manager, Operations Training is responsible for the management of the Learning Management System and the creation and maintenance of the core Team Member and Manager Training Library. This individual will work cross functionally with key business stake holders to ensure accurate, timely, and engaging materials are deployed to facilitate the successful onboarding of new restaurant Team Members and Managers.
Key Responsibilities
Develop eLearning training to support the onboarding and ongoing training for restaurant learners, including national program, product, and procedural launches and/or changes
Management of the Learning Management System, including design, user experience, troubleshooting and resource deployment
Writes and reviews scripts and eLearning as aligned with key stakeholders and subject matter experts
Completes needs analysis on training needs using sound principles to determine appropriate effective training approach
Champions the training process to ensure timely, accurate, and thorough delivery of all materials to restaurant teams
Works with vendors and other partners to ensure cost effective solutions to deliver effective training
Works with cross functional teams to ensure correct intake of information, and approval / alignment across all key stakeholders. Ensures programs, procedures, and product launches, changes and test markets have the appropriate training resources and support to ensure a success
Is a Tim Hortons Brand/Business Ambassador
Qualifications
2+ years’ communication / training experience, background in operations a plus!
University degree in communications, business, hospitality, education / adult education, instructional design or a related field
Excellent oral and written communication skills
Experience in instructional design, creating training content and materials, or communication
Ability to establish and build effective relationships and to work collaboratively with others to set and achieve goals
Ability to analyze and interpret information to identify issues and prescribe effective training solutions
Strong project management skills, often management more than one project simultaneously
Strong negotiation, project management, presentation, and interpersonal skills
Experience working with a LMS is an asset
Ability to write and speak French is an asset
Benefits
Pension matching
Health benefits (medical, dental)
Short- and long-term disability
Comprehensive global paid parental leave
Telehealth
Employee Assistance Program
Discounted Gym Memberships
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, na…
