Overview
Manager, Operations Business Transformation Jobs in Toronto – Ontario at Company 1 – The Manufacturers Life Insurance Company
Title: Manager, Operations Business Transformation
Company: Company 1 – The Manufacturers Life Insurance Company
Location: Toronto – Ontario
Category: Management, Finance & Banking
Position: Manager, Global Operations Business Transformation
Description The Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis,
leadership
reporting and presentations, KPI planning and forecasting, as well as execution of strategic projects.
You will
build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals. The Global Operations Strategy team is responsible for integrated
strategic planning
and management across all operations teams to achieve our global ambitions. The team works closely with various leaders in other teams across the organization including other business strategy teams, Finance, Marketing, Contact Centres, HR and Procurement to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).
Responsibilities
Develop ongoing reporting and presentations to communicate key messages and metrics both within Global Operations and the larger Manulife Operations organization
Support board reporting and other executive internal/external reporting functions. Propose additional methods to improve against highly visible strategic KPI’s and objectives
Provide analytical support and oversee project execution for strategic initiatives
Leverage internal support partners to enable achievement of overall Global Operations goals (Marketing, Digital, Finance, HR, Talent, Risk)
Work across different teams and with all levels of management to form relationships and business knowledge
Fulfill business advisory role in supporting management across Operations in the development of strategy
Manage complexity across a range of issues—prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations
What we are looking forAt least 5 years of related business experience gained from financial institutions, corporate development, strategic consulting, investment operations,
project management
or similar experience
Self-starter and team player with a high level of initiative,
strong work ethic
and the ability to gather, synthesize, organize, and report information
Excellent written, verbal, and interpersonal skills needed to engage with different levels of
leadership
and effectively influence partners
Strong computer skills in Microsoft Office applications, particularly Excel and PPTResilient delivery mind-set with a strong execution focus
Self-directed, organized and works well with complexity
Flexible, steady under pressure and willing to switch gears
Collaborative
and
transparent
working style
Comfort in leading and influencing without formal authority
What can we offer you?
A
competitive salary
and benefits packages.
A
growth trajectory
that extends upward and outwa…
