Overview
Manager of Program Development CRCL Comox Valley Jobs in Dundalk, Canada at AIDS Vancouver Island
Title: Manager of Program Development CRCL Comox Valley
Company: AIDS Vancouver Island
Location: Dundalk, Canada
Category:
Location: Dundalk
AVI Health & Community Services (AVI) is a multi‑disciplinary community‑based organization providing HIV, hepatitis C, harm reduction and mental health services on Vancouver Island. AVI works within a social justice and health promotion framework to ensure equity and access to services for all. In the North Island, AVI provide services in the Comox Valley on the lands of the K’ómoks First Nation and in Campbell River on the lands of the Wei Wai Kum First Nation and Wei Wai Kai First Nation.
Current programs include harm reduction education and distribution, positive wellness, health promotion, prescribed Alternatives (PA) and mental health crisis response.
Join our supportive, dedicated and client‑centred team in promoting the health, dignity and well‑being of all people affected by HIV, HCV and substance use by delivering sex‑positive and harm reduction‑based education, prevention and/or support services.
The Crisis Response Community Lead (CRCL)
The CRCL is a community‑led mobile crisis response to mental health crises, delivered by individuals with mental health expertise and lived and living experience. The model uses a person‑centered, trauma‑informed approach to support individuals in crisis and connect them to appropriate community services.
CRCL operates in relationship with K’ómoks First Nation and is grounded in respectful collaboration with Indigenous partners, recognizing Indigenous governance, cultural safety, and the importance of community‑informed service delivery within the territories we serve.
Job Summary
The Manager of Program Development is responsible for supporting program quality, performance, and continuous improvement within CRCL. This role helps ensure services remain aligned with CRCL standards, funder requirements, and organizational policies.
Working in shared leadership with the Manager of Program Delivery, this position contributes program monitoring, system insight, and strategic recommendations that support effective, responsive, and accountable service delivery.
The role supports program learning by participating in critical incident reviews, contributing to onboarding and training alignment, and providing program‑level insight that helps strengthen practice standards and service consistency.
In addition to maintaining key community relationships, the Manager analyzes program data, service trends, and stakeholder feedback to identify opportunities for improvement and inform thoughtful, sustainable program development.
Key Responsibilities Program Monitoring
- Monitor service data, call volume, documentation quality, and performance indicators to ensure alignment with CRCL standards.
- Identify emerging trends, service pressures, risks, and gaps impacting program delivery.
- Monitor program expenditures to ensure spending aligns with approved budgets, funding parameters, and operational priorities.
- Maintain reporting readiness and prepare concise internal summaries of program performance.
- Lead the preparation and submission of monthly and quarterly reports to funders and stakeholders, ensuring accuracy, analysis, and compliance.
- Forecast staffing and training needs based on service demand, funding parameters, and program growth.
- Organize and co‑lead recruitment planning and role design to ensure workforce capacity aligns with program standards and service expectations.
- Support staff following critical incidents, including participation in structured debriefs to identify learning, risk, and quality considerations.
Quality Assurance
- Lead regular internal file reviews and documentation audits.
- Develop and maintain simple quality review tools and checklists.
- Ensure compliance with CRCL standards, funder requirements, and organizational policies.
- Identify areas requiring improvement and outline clear next steps.
- Track follow‑up actions and monitor progress.
- Support preparation for funder reviews or external evaluations.
Training Development & Learning Support
- Identify training needs based on audits, service trends, and community feedback.
- Develop, organize, and facilitate internal trainings aligned with CRCL standards and best practice.
- Create and update training materials, tools, and…