Overview
Manager of Newcomer Support Services Jobs in Toronto, ON at TNO – THE NEIGHBOURHOOD ORGANIZATION
Full job description
Manager of Newcomer Support Services
TNO – The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking aNewcomer Support Services Managerto join our team in afull-time contract roleuntilDecember 31, 2024.
Program Summary
Newcomer Support Services provides a variety of services that facilitate social, economic, and civic integration of newcomers into the community and the society at large. Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation, and introduction to community resources.
Position Summary
The Manager, Newcomer Support Services will provide overall management and supervision to the In-House Settlement team. Reporting to the Director, Newcomer Services, the Manager is also responsible for monitoring program budgets and funding outcomes, ensuring the agencies policies and procedures are implemented in related programs, and that services are provided with care, compassion, and professionalism.
Main Tasks & Responsibilities
Manage the Program including day-to-day operations, co-ordination, work planning, budgeting, client/funder liaison, database oversight, and reporting
Provide oversight to CTC Hub, Income Tax Clinic, NSP program, Caregivers Program, and Partnerships with TDSB LINC
Make decisions by following rules, policies, guidelines, and procedures independently
Support the development and implementation of overall strategic goals and operational plans of TNO
As a member of the management team, participate in strategic planning, funding proposals, operational procedures, and decision-making activities
Develop program work plan and program evaluation criteria and program impact in support of providing excellent services
Manage and lead staff in the delivery of program activities by providing advice, assistance, training and guidance, and actively promote a culture of meeting client neighbourhood needs by supporting staff in all aspects of their work
In collaboration with Human Resources, manage/support the Settlement programs human resources including hiring, orienting and training, coaching/mentoring, determining performance standards and conducting performance reviews
Manage the program funding on a day-to-day basis by overseeing financial transactions, budget reports, and preparing ad hoc reports requested by funders and the agency
Prepare monthly reports, program funder reports, program related records/documentation and process financial documents
Identify and evaluate risks to the program and work with Director to control problems or risks, as appropriate
Work with other Program Managers and the Settlement program team to develop solutions that provide exceptional services, close identified service gaps, improve work process, remove overlaps, streamline process and improve overall service to clients
Build and maintain positive productive relationships with funders
Facilitate the development and maintenance of strong collaborative working relationships with the community’s external partners and stakeholders. Develop networks to help advance TNO’s objectives
Represent the agency at community events and other stakeholder activities and meetings
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Title: Manager of Newcomer Support Services
Company: TNO – THE NEIGHBOURHOOD ORGANIZATION
Location: Toronto, ON
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