Overview
Manager, Information Management Services (IMS) Jobs in Surrey, British Columbia, Canada at Surrey Schools (School District #36 Surrey)
Title: Manager, Information Management Services (IMS)
Company: Surrey Schools (School District #36 Surrey)
Location: Surrey, British Columbia, Canada
The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓íc̓əy̓ – Katzie, the q̓ʷa:n̓ƛ̓ən̓- Kwantlen and the SEMYOME – Semiahmoo First Nations, who have been stewards of this land since time immemorial.
Surrey Schools is the largest BC school district and the second-largest employer in Surrey. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.
Our Commitment
Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families.
Diversity, Equity, And Inclusion & Values
Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.
Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools.
Job Summary
Reporting
to the Executive Director, Information Technology, the Manager, Information Management Services (IMS) is a key
member of the IT Leadership Team responsible for guiding operations, staff
development, planning, technology solutions development, and
implementation of district-wide technical programs. The IMS department supports
more than 90,000 users, including students and staff, across schools and
district sites. The Manager, IMS ensures reliable, secure, and high-quality
technology services that enable teaching, learning, and operations across the
district.
Key Responsibilities
Technology Solutions
Development: Assessing and delivering technologies best suited to support dynamic
educational environments.
- Strategic planning
- Endpoint management (macOS, PC, iOS)
- SCCM, Intune, MS endpoint management (MECM), Jamf
- Software evaluation processes
- Network infrastructure (HP Aruba wired and wireless), LAN/WAN, firewalls (Palo Alto)
- Data centre operations, antivirus platforms (Sophos, Windows Defender)
- Telephone systems (Avaya)
Application Management
Supporting stable and effective usage of various applications and programs.
- Cloud and application strategy
- MS365 and Teams administration
- MS Exchange Online, MS Active Directory
- PowerSchool ERP, MyEdBC (Aspen Follett), SchoolBundle, Spaces
- Power BI, software development
- Data strategy, privacy, and governance
Infrastructure &
Project Management: Deployment of new technologies across the district
(computing, networks, infrastructure), asset management (Absolute Software,
Destiny Resource Manager, Jamf), client communication and district reporting.
Security &
Operations: Cybersecurity awareness programs
(Proofpoint), network monitoring, firmware and patching, vulnerability
assessments, backup and restore processes.
Field Services & Day-to-Day
Support: Remote and onsite technical support, troubleshooting and
root-cause analysis, technology deployment, re-imaging, client communications,
and reporting.
Service Desk: Call
centre management (System Center Service Manager – SCSM + Cireson), client
communications, district reporting, Incidence Management (IM), Service Requests
(SR), Problem Management (PM), Change Management (CM).
People Leadership: Leading, coaching, and developing unionized staff members to support
high-quality service delivery.
District Leadership
Support: Providing guidance, consultation, and expert advice to district
stakeholders and clients.
Other related duties
as required.
Qualifications
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a
related field.
- Minimum 5-7 years of progressively responsible experience in information management
services, information technology operations, or related enterprise technology
environments. Equivalent combination of education and relevant
professional experience may be considered.
- Supervisory experience in a large, complex, unionized environment is an asset.
- Experience with Tier 1 ERP systems and ERP transformations is preferred.
- Experience in the BC public sector or K-12 education environment is preferred.
Knowledge, Skills & Abilities
- Excellent organizational and time-management skills.
- Strong oral and written communication skills.
- Demonstrated ability to deliver high‑quality client service and work effectively in
collaborative, team‑based environments.
- Strong interpersonal skills and ability to build effective working relationships at all
organizational levels.
- Demonstrated commitment to inclusion and belonging and building a caring and respectful
workplace.
- Knowledge of:
- Networking technologies: HP-Aruba, Airwave, ClearPass, Palo Alto
- Data Centre technologies: HP Servers, Nimble, VMware
- Enterprise & Cloud technologies: Microsoft Windows, Microsoft 365, Active Directory, Exchange, SharePoint, Azure, SCCM/MECM/Intune, Jamf
- Computer platforms:
- Apple technologies (iPads, laptops, desktops, iOS, macOS).
- PC technologies (Dell hardware, Windows operating systems)
The salary range for this position is $112,430 to $140,537 per year with comprehensive benefits package and Municipal Pension.
Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons. The midpoint of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.
Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is April 22, 2026 at 4:00pm.
Surrey Schools recognizes the importance of accessibility and supporting the diverse needs of our community. If there is any accommodation you may require for your interview, whether related to accessibility or otherwise, please do not hesitate to advise and we will make every effort to meet your needs.
Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.
