Overview
Manager, HR Services Jobs in North Vancouver – British Columbia at Seaspan
Title: Manager, HR Services
Company: Seaspan
Location: North Vancouver – British Columbia
Category: HR/Recruitment, Management
The Manager, HR Employee Services will develop, refine & implement back-end HR operational standards and administrative procedures to elevate the manager and employee experience, to enable growth and organizational capacity through best practices, process/system improvement methodologies and
project management
. This position will leverage leading edge technology and analytics to execute through standardization, governance and
collaboration
with the entire HR team.
Note:
This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement. What you’ll do Provide
leadership
to a team of HR Support Specialists responsible for the support of all HR administration and employee data maintenance Oversee the resolution of inquiries from employees, HR and managers.
Build and execute strategy for the Human Resources Employee Services that drive improvements and positively impacts the employee experience Develops and implements the processes necessary to manage a multi-tier service center and ensures appropriate standards are in place to evaluate and optimize service delivery and service quality; including timely monitoring and management of calls, emails, data entry, surveys, etc. Create and maintain knowledge-based materials such as process workflows, detailed step-by-step procedures or job aides and ensures team usage Foster a
collaborative team
culture of high standards, strong productivity, executional excellence and
innovation
Provide high level of service to internal customers to enable the success of HR and the businesses they support Analyze key performance data to partner with internal and HR partners to identify, recommend and drive process improvements.
Develop and collaborate in the development and implementation of both new and/or changes to supporting HR system Proactively identify opportunities and make recommendations for
continuous improvement
in various HR Systems and business intelligence tools and leads HR
process improvement
initiatives What you’ll bring Bachelor’s degree in Human Resources or equivalent combination of
education
and experience. 7-10 years of experience in human resources or business service operations team in a unionized environment 3-5 years management experience or equivalent project lead experience CPHR designation would be an asset Previous experience building an HR shared services model Proven ability to lead and inspire a team with a focus on team engagement and development Strong
collaboration
and influencing skills Strong operations management capabilities and experience managing large delivery focused teams
Ability to
set
strategic vision
and operationalize the vision into an execution plan/roadmap Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and
professionalism
Strong
attention to detail
and high work standards in support of accurate, flawless delivery
Ability to
develop detailed work plans with appropriate resource requirements
Project management
skills including the ability to organize, execute and plan large-scale projects Experience implementing and managing HR technology programs including
change management
and communications Why you’ll love working here This …
